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https://www.researchgate.net/publication/332408994_Impact_of_Accountability_on_Public_Service_Delivery_Efficiency
Accountability in public organization is necessary to ensure efficeint public service delivery which ultimately strengthens the democracy. Lack of accountability in public organization undermines ...
https://www.researchgate.net/publication/253136688_IMPACT_OF_ACCOUNTABILITY_AND_ETHICS_ON_PUBLIC_SERVICE_DELIVERY_A_SOUTH_AFRICAN_PERSPECTIVE
Open, transparent and accountable government is an imperative prerequisite for community-oriented public service delivery because without it covert unethical behaviour will result (Raga and Taylor ...
http://siteresources.worldbank.org/INTSOUTHAFRICA/Resources/Accountability_in_Public_Services_in_Africa.pdf
iv AccountAbIlIty In PublIc ServIceS In South AfrIcA Provider choice and user fees or copayments 60 Participatory local government budgeting and development planning 61 Community-driven development 62 Chapter 5 Participatory Assessment of Service Delivery 65 The municipalities 65 The methodology 66 Results by service 67
http://www.oecd.org/dac/accountable-effective-institutions/Governance%20Notebook%202.6%20Smoke.pdf
ACCOUNTABILITY AND SERVICE DELIVERY IN DECENTRALISING ENVIRONmENTS 1. Conventional thinking about decentralised service delivery Decentralisation is generally framed as the assignment of public functions to subnational governments …
https://www.opengovernment.org.uk/wp-content/uploads/2015/08/NIOGN-Factsheet-Public-Accountability.pdf
NIOGN Factsheet - Public Accountability . ... Public accountability can help to ensure that the legitimacy of the public administration remains intact or is increased. Media, interest groups and citizens are all adopting an increasingly more critical ... reform, pressure on the health service, the lack of a poverty strategy, growing inequality ...
https://elibrary.worldbank.org/doi/abs/10.1596/978-0-8213-6140-5
However, the power of accountability is significantly reduced if citizens are unable to measure their government’s performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of “government performance” can only be an effective tool in public debate when there are concrete statistics measuring ...
https://www.idea.int/sites/default/files/publications/democratic-accountability-in-service-delivery-a-synthesis-of-case-studies.pdf
and lessons critical for understanding democratic accountability in the context of service delivery. The selection reveals that in the countries studied, formal democratic channels for accountability are subject to a number of challenges, including weak and sometimes non-credible political institutions.
https://repository.up.ac.za/handle/2263/57699
Public accountability is an important component of local governance as it promotes community involvement and participation. Local government is viewed as the vehicle for service delivery given the notion of wall-to-wall local government.Author: B.H. Sikhakane, P.S. Reddy
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
equity in public service provision;safeguards for the protection of the poor,women,minori- ... vides conceptual and practical guidance on alternative service delivery ... The Public Governance and Accountability Series will be of interest to public officials, development practitioners, students of development, and those ...
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