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https://www.paypal-community.com/t5/Disputes-and-Limitations/Proof-of-Delivery/td-p/1956650
PayPal says I am responsible for the charges since the seller has a proof of shipment and delivery to a home in my town. I pointed out that the shed (which I never received) weighs 95 lbs and the proof of delivery shows that the package only weighed 5 lbs. They say I have to resolve this with the seller, or prove that I never received the package.
https://www.paypal.com/us/smarthelp/article/what-is-proof-of-delivery-and-how-can-i-provide-that-to-my-customers-faq3135
Proof of delivery is an online documentation from a shipping company that includes: The item's status as delivered. The date the item was delivered. The recipient's address, showing at least the city and state, or city and country, or zip/postal code...
https://www.paypal.com/us/brc/article/understanding-disputes
Keep proof of shipment and delivery in the form of a third-party shipping receipt or tracking number; for payments more than $750 USD, you also need a signature confirmation of delivery. Please note: Intangible items, such as digital goods and services; PayPal Direct and Virtual Terminal payments; and items prohibited by the PayPal User Agreement are not covered by PayPal Seller Protection.
https://www.paypal-community.com/t5/About-Protections/PayPal-not-accepting-proof-of-delivery-as-proof-of-delivery/td-p/1103109
PayPal not accepting proof of delivery as proof of delivery. Hi all. This is more as a warning to all sellers taking PayPal as payment. I have posted 5 items to one seller based in Spain and he has started a not received dispute on all five items.
https://www.paypal-community.com/t5/About-Protections/Proof-of-Delivery/td-p/1149178
Re: Proof of Delivery If you ship without tracking and someone says they haven't received item, just refund the payment because that's what going to happen anyways. Selling on eBay and/or accepting PayPal is always a risk, much higher risk than selling by using traditional payment methods so you shouldn't sell anything you can't afford to lose.
https://www.paypal-community.com/t5/Managing-Risk-and-Fraud/Can-t-appeal-a-closed-case/td-p/1639075
Oct 28, 2018 · We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery. You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center .
https://www.paypal-community.com/t5/Disputes-and-claims-Archive/Providing-fake-false-tracking-to-paypal-to-defend-dispute-case/td-p/78943
Re: Providing fake /false tracking # to paypal to defend dispute case? Even if you filed the case in Paypal, you're dealing with ebay - that's the way it works, they just transfer the dispute over. You can phone Paypal's customer service, but I doubt they're going to do anything.
https://www.paypal.com/us/brc/article/seller-protection
Apr 10, 2018 · PayPal Seller Protection is a policy that can protect your transactions from chargebacks, reversals, and their associated fees. This means that if you sell something to a buyer, and they dispute or reverse the transaction, you may be eligible to retain the full purchase amount and avoid any related chargeback fees paid (for debit and credit ...
https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
How to escalate a dispute claim. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Here's how: Log in to your PayPal account. Click on your existing case in the Resolution Center. Select “File a Claim.” You must file your claim within 20 days of when the dispute was first opened.
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