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https://www.thoughtworks.com/insights/blog/project-vs-product
Service companies often find it hard to instill product thinking in teams. People working on software applications believe that they are only on a temporary project - that could range from a few months to a year. When it’s done, they can move on to other projects. The application is seldom treated as a 'product', that needs to live in production for many years after the project is completed.
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
O'Connor gathered his service delivery A- team that included IT and business unit personnel to review the data collected during the previous few months and develop a realistic work plan.
https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services
Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles ...
http://jan.ucc.nau.edu/rgm/ha400/class/productservice/productservice/textqual.html
PRODUCT/SERVICES AND QUALITY. P2, S3, T1 . Introduction Products and Services that meet or exceed customer expectations result in customer satisfaction. Quality is the expected product/service being realized.Before a customer makes a purchase (exchanges money for a product/service) he or she does a mental calculation: “Is the worth of the product/service (as I perceive and expect) equal to ...
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