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https://www.researchgate.net/publication/240281622_Service_Delivery_Innovation
Service innovation is one means of gaining an advantage in a highly competitive environment. In addition, service delivery has played a key role in interactions with customers in recent years.
https://searchcio.techtarget.com/definition/process-innovation
Oct 30, 2015 · Process innovation is the application or introduction of a new technology or method for doing something that helps an organization remain competitive and meet customer demands.
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