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https://www.aim-group.org.uk/clientfiles/files/units/aim_units/Principles-of-Customer-Service-Delivery-L3-CV6.pdf
principles of customer service, how behaviour, communication and interpersonal skills will impact on customer expectation and satisfaction. The learner will learn the techniques for dealing with customer service problems and complaints and how legislation affects …
https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services
Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles ...
https://simplicable.com/new/customer-service-principles
Jan 10, 2016 · Customer service principles are foundational statements that an organization adopts to guide service strategy, policy, procedure, measurement and culture. They are unique to an organization and are guided by factors such as your goals and brand identity.
https://www.amazon.com/Principles-Customer-Service-Approach-Delivery/dp/1419670980
Principles of Customer Service: A System's Approach to Customer Service Delivery [Bert Mullings] on Amazon.com. *FREE* shipping on qualifying offers. Principles of customer service clearly redefines the key principles necessary for service professionals and organizations to function at optimal levels in their pursuit to deliver quality customer service.
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