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https://blogs.worldbank.org/governance/politics-service-delivery-0
Mar 24, 2014 · More importantly, the way to make politics and service delivery align is to get the articulate and influential middle-classes engaged in service delivery. Services for poor people are often poor services, so making public services a political issue for the middle-class might, paradoxically, may do more to make them work for the poor as well.
https://www.idea.int/sites/default/files/publications/democracy-and-service-delivery.pdf
The complexities of service delivery challenges and the responses by countries within the region. The service delivery challenges that confront countries in the region cannot be understood outside of a political-economy lens and the influence of history on power distribution and related service contestations.
https://www.ebrd.com/downloads/research/surveys/LiTS2ed.pdf
Better data on governance and satisfaction with service delivery can serve three different purposes. First, service delivery data can serve as a “call to action” for governments if the data reveal outcomes that fall short of expectations. Second, data can serve a diagnostic function: while there is increasedFile Size: 727KB
http://infonomics-society.org/wp-content/uploads/iji/published-papers/volume-9-2016/Public-Service-Delivery-and-e-Governance-The-Case-of-Pakistan.pdf
governance, decentralisation, and socioeconomic development in case of Pakistan. The terms E-government or e-governance can be defined as “the use of ICT in public sector with the aim of improving information and service delivery, encouraging citizen participation in the decision- making process and making government more
https://www.researchgate.net/publication/332244786_Public_service_delivery_in_South_Africa_The_political_influence_at_local_government_level
This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance. The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes.
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
public service delivery within the local South African context. The investigation focused on one of the governments primary service delivery programmes – social grants. The analysis of findings suggest that e-government in South Africa is not aligned to the service delivery philosophy, Batho Pele, and is …
https://repository.up.ac.za/handle/2263/3916
The programmes of government should thus contribute towards an enhanced quality of life for all. This implies that the outcomes of public administration are aimed at service delivery and the improvement of the general welfare of the people.Author: Mareli Crous
https://www.worldbank.org/en/topic/governance/brief/public-service-delivery-global-solutions-group
The Governance Global Practice supports governments in improving access and quality of public services by developing integrated governance solutions to address service delivery problems in their local contexts. OBJECTIVES. The Public Service Delivery GSG strives to meet client demand for innovative public service delivery solutions.
https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
This publication ‘Service delivery, a Challenge for Local Governments’, has the objective of offering an overview of service delivery as task of local governments and to make a contribution to improving the delivery of service by local govern-ments. Consideration is given to the importance of service delivery and the various different types of
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