Policy Implementation Lessons For Service Delivery

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POLICY IMPLEMENTATION: LESSONS FOR SERVICE DELIVERY

    https://repository.up.ac.za/bitstream/handle/2263/3909/Brynard_Policy(2005).pdf?sequence=1
    development, implementation and service delivery therefore need to be consolidated so that a more coherent policy and strategy system with ongoing review and performance management mechanisms are developed. Policy implementation and service delivery are …

Policy implementation : lessons for service delivery

    https://repository.up.ac.za/handle/2263/3909
    Unravelling that complexity is imperative to unravelling implementation effectiveness and therefore successful service delivery. The opportunity is to use the five Cs strategically in their complex interlinkages to synergise implementation.Author: P A Brynard

Sabinet Policy implementation : lessons for service delivery

    https://journals.co.za/content/jpad/40/si-3/EJC51437
    The complexity is not as much in the breadth of the variables as in their depth. Unravelling that complexity is imperative to unravelling implementation effectiveness and therefore successful service delivery. The opportunity is to use the five Cs strategically in their complex interlinkages to synergise implementation.Author: P A Brynard

Implementing and Sustaining an Effective Service Delivery ...

    http://ectacenter.org/~pdfs/pubs/effectiveservicedelivery-long.pdf
    Successful implementation of any service delivery approach is dependent on widespread support among a diverse stakeholder group. Change requires champions, advocates and committed leadership. Stakeholders likely to be resistant should also be included and their input used to address concerns and garner more persuasive information. BuildingFile Size: 499KB

POLICY BRIEFS - Crawford School of Public Policy

    https://crawford.anu.edu.au/pdf/events/2010/policy_forum/july/policy_brief_implementation_challenges.pdf
    Jun 30, 2010 · POLICY BRIEFS About this Policy Brief Greater coordination or joined up services is a key theme in the Australian Government’s Service Delivery Reform agenda. While there is general agreement that collaboration or joined up government often leads to better outcomes for service recipients, effective collaboration or cross-boundary work is often elusive. In

CiteSeerX — THEME: HARNESSING THE PARTNERSHIP OF THE ...

    http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.131.4549
    CiteSeerX - Document Details (Isaac Councill, Lee Giles, Pradeep Teregowda): This paper focuses on key issues regarding the implementation of policy and service delivery in the South African public sector. The purpose of the paper is to clarify concepts, to identify key variables for implementation. The challenge is to analytically appreciate the resulting complexity of implementation.

ENHANCING SERVICE DELIVERY: TRANSLATING POLICY INTO ...

    http://www.dpsa.gov.za/dpsa2g/documents/networks/3rdacademy/enhancing%20service%20delivery-%20learning%20acedemy,%2028%20july%202004.pdf
    Process of Policy Making and Delivery. •• Three main stages are: policy design, policy Three main stages are: policy design, policy implementation and policy maintenance.implementation and policy maintenance. •• 2.1 Designing Policies2.1 Designing Policies.

Conceptual Framework for Service Delivery and ...

    http://www.dpsa.gov.za/dpsa2g/documents/networks/khaedu2011/Khaedu%202011.pdf
    To establish a policy framework to guide the introduction and implementation of new policies aimed at transforming the SA Public Service This policy sets out 8 transformation priorities, amongst which Transforming Service Delivery is regarded as key.

The road ahead for public service delivery - PwC

    https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
    organisation, and the implementation of processes which ensure that customer insight becomes the driver for continuous improvement in service delivery. This enables the creation of multiple delivery channels, as well as the alignment of service delivery with customer journeys. 2 Connected government

Policy process on the system of Provincial & Local Government

    http://www.cogta.gov.za/cgta_2016/wp-content/uploads/2016/06/POLICY-PROCESS-ON-THE-SYSTEM-OF-PROVINCIAL-AND-LOCAL-GOVERNMENT.pdf
    the deployment of service delivery facilitators, and the Presidential and Ministerial Izimbizo. Some of the lessons leant from the Project Consolidate case studies included the critical importance of communication between different stakeholders on basic service delivery issues, and the need to strengthen mechanisms to promote financial viability.File Size: 1MB

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