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https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
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http://www.dpsa.gov.za/dpsa2g/documents/networks/khaedu2011/Khaedu%202011.pdf
on the Transformation of the Public Service (WPTPS), 1995 To establish a policy framework to guide the introduction and implementation of new policies aimed at transforming the SA Public Service This policy sets out 8 transformation priorities, amongst which Transforming Service Delivery …
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
Improving service delivery is therefore the ultimate goal of the public service transformation programme. 1.1.2 The purpose of this White Paper is to provide a policy framework and a practical implementation strategy for the transformation of public service delivery.File Size: 79KB
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
South African public service, with the aim of making the public service more efficient, effective and economical. One of the most important policy documents is the White Paper on Transforming Public Service Delivery, or the Batho Pele White Paperof 1997 (Notice No. 1459 of 1997). ‘Batho Pele’ is Sesotho for ‘People First’ and this title was
http://libguides.wits.ac.za/c.php?g=145470&p=952877
Dec 08, 2015 · Green Papers. A New Employment Policy for a New Public Service - May. Green paper on a new employment policy for a new public service. A Conceptual Framework for Affirmative Action and the Management of Diversity in the Public Service - May. Public Service Training and Education Green Paper - March.
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/green-papers/pubservice.pdf
transformation priority, transforming (public) service delivery. It also provides the policy and criteria (principles) which would enable national departments and provincial administrations to develop departmental service delivery strategies.File Size: 42KB
https://www.pwc.com/gx/en/government-public-sector-research/pdf/one-stop-shop-2016.pdf
Transforming service delivery through a ‘One Stop Shop’ Meeting these challenges is prompting the public sector to explore new sustainable models for service delivery – models that can significantly improve customer experience and outcomes through enhanced service levels …
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/wpstoc.pdf
In transforming and reforming the public service, it is vital that the process is guided by a clear, comprehensive and commonly accepted vision of the fundamental principles that should shape the new public service.File Size: 182KB
https://www.ipa.ie/_fileUpload/Documents/CPMR_DP_7_Improving_PublicService_Delivery.pdf
Improving Public Service Delivery Having clarified the terminology, and identified some of the important issues to be addressed, Part Four uses this framework to analyse international experiences in the development of public service delivery systems. Some of the key attributes of a quality customer service organisation are also identified.File Size: 455KB
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
Channels are a means for public sector organisations to deliver services to citizens and for citizens to access government through a variety of communication and delivery methods (for example, post, telephone, face-to-face, online, mobile, digital television, fax and kiosks).
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