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https://apsdpr.org/index.php/apsdpr/article/view/201/310
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad.Author: Augustine N. Eneanya
https://apsdpr.org/index.php/apsdpr/article/download/60/59
78 Africa’s Public Service Delivery & Performance Review Introduction Performance management is increasingly gaining momentum in the public sector. It is a strategic approach to the management of public resources and involves the quest for efficiency and effectiveness in public service delivery. This approach has become aAuthor: Jacob Olufemi Fatile
http://uir.unisa.ac.za/bitstream/handle/10500/2220/dissertation.pdf?sequence=1
The investigation into performance management is influenced by the constant political and public scrutiny of the level of public service delivery by government departments. The media report on Cabinet’s review of public service delivery (Sunday Times, 2005:4), has had a small measure of influence on this study.
https://www.researchgate.net/publication/306118591_Public_Sector_Performance_Management_in_Africa_Reforms_Policies_and_Strategies
Public Sector Performance Management in Africa: Reforms, Policies and Strategies ... challenge of weak performance in the area of service delivery. Often, such poor performance can be traced to ...
https://repository.up.ac.za/bitstream/handle/2263/52466/Koma_Improving_2015.pdf?sequence=1&isAllowed=y
in the public sector has been pioneered through different degrees of success in a number. of other countries, such as England, Canada, New Zealand, and Australia. In the United. States of America, it is partially captured by the total quality management (TQM) movement.
https://researchspace.ukzn.ac.za/handle/10413/17730
The impact of a performance management system on service Delivery: a case study of Mtubatuba local municipality. View/ Open Dladla_Ningi_Hlalakahle_Mable_2018.pdf (2.041Mb)
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