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https://www.statista.com/statistics/866914/parcel-delivery-problems-survey/
Jan 31, 2020 · According to a 2019 survey, having to stay at home at an inconvenient time to receive a package was the most common problem encountered with parcel deliveries in …
https://www.researchgate.net/publication/266500566_Measuring_Customer_Satisfaction_in_the_Parcel_Service_Delivery_A_Pilot_Study_in_Malaysia
The purpose of this paper is to examine the level of customer satisfaction in the parcel service delivery. A questionnaire survey based on the SERVQUAL model was carried out among 103 parcel ...
https://markets.businessinsider.com/news/stocks/consumers-are-still-not-happy-with-their-e-commerce-delivery-experience-a-new-survey-by-parcel-perform-and-iprice-group-reveals-1028300187
Consumers are still not happy with their e-commerce delivery experience, a new survey by Parcel Perform and iPrice Group reveals. PRESS RELEASE PR Newswire . Jun. 23, 2019, 09:00 PM.
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