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https://www.callcentrehelper.com/outbound-calling-on-weekends-and-bank-holidays-57173.htm#:~:text=Traditional%20outbound%20calling%20times.%20Traditionally%20many%20call%20centres,Friday%2010.00am%20to%208.00pm%3B%20Saturday%2010.00am%20to%208.00pm
https://help.brightpattern.com/Latest:Contact-center-administrator-guide/ServicesandCampaigns/Outbound-CallingHours
Outbound - Calling Hours. This section describes the campaign calling hours that are configured in the Calling Hours section of the Services and Campaigns Outbound tab. Calling hours determine time intervals within which calls to specific destination phone numbers can be made. All hours defined in this tab are specified for the time zone of the destination number to be called.
https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule
Unless a telemarketer has a person’s prior consent to do otherwise, it’s a violation of the TSR to make outbound telemarketing calls to the person’s home outside the hours of 8 a.m. and 9 p.m. local time at the location called.
https://www.callcentrehelper.com/regulations-on-outbound-calling-times-111051.htm
Basically they advise (paraphrasing) - no calling between 9pm and 8am Monday to Friday, and 9pm to 9am Saturday to Sunday, unless customer have given specific permission to be contacted outside of those hours. However they also advise that many customers may object to being called on Sundays on Bank Holidays.
https://www.outsourceaccelerator.com/articles/outbound-call-center-services/
A call center (whether inbound or outbound) can be open 24 hours a day, seven days a week, all throughout the year. 24/7 businesses that can be reached at all times are most likely to drive up their revenue compared to competitors who …
https://aircall.io/blog/call-center/what-is-outbound-call/
An outbound call center is a function of a business operation that employs customer support agents and/or sales representatives to make outgoing calls to third parties—namely customers, prospects, or other businesses. Outbound call centers may make outbound calls exclusively, or they may combine outbound and inbound calling.
https://www.ringcentral.com/outbound-call.html
Often, outbound calls are classified as ‘cold calls’, as this is one of the most common reasons sales teams make outgoing calls. Cold calling occurs when an agent reaches out to a list of prospective customers who haven’t previously expressed interest in a …
https://docs.microsoft.com/en-us/microsoftteams/outbound-calling-restriction-policies
Outbound call controls can be applied on a per-user basis or on a tenant basis and provide the following two controls to independently restrict each type of outbound calls. By default, both controls are set to allow international and domestic outbound calls.
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