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https://www.oracle.com/us/corporate/contracts/rightnow-prof-services-descriptions-1855019.pdf
Total Hours for any services other than Services described herein for your Oracle RightNow deployment(s). Oracle RightNow Managed Services - Basic (EMEA, APAC, JAPAN ONLY)
https://cx.rightnow.com/app/answers/detail/a_id/2166/~/changing-the-support-hours-on-the-chat-page
To edit the support hours for Oracle Service Chat, use the steps below: Click on Configuration button in the navigation pane; Open the Site Configuration folder; Double-click on Interfaces; Select your Interface that you want to edit chat hours for. Click on the Chat Hours button on the Ribbon at the top.
https://www.oracle.com/us/products/consulting/resource-library/righnow-managed-services-2147100.pdf
Oracle RightNow and Oracle Live Help Managed Services can assist with everything ... Starting with a minimum commitment of 20 hours over a 12 month term, the Basic package and includes access to a shared pool of functional and technical consultants. These resources can provide advice and guidance, make minor
https://www.oracle.com/cx/service/rightnow/
Today, RightNow Customer Service is now Oracle Service Cloud. By combining Oracle CRM and RightNow Service, Oracle has delivered superior customer experience (CX) capabilities at every contact and across every channel. Oracle Service Cloud is an important part of Oracle’s best-in-class, connected CX cloud suite.
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/css_admin_chat_configuration.htm
Chat hours will not be available during selected holidays. If you have not defined any holidays, this field is blank. Click Save. The chat hours will now appear on the Live Help page of the customer portal. ... If your site is integrated with Oracle RightNow Virtual Assistant Cloud Service (Virtual Assistant), you can route incoming chats to a ...
https://docs.oracle.com/middleware/1221/cloudadapter-rightnow/develop-soa-adapters/intro.htm
1 Introduction to the RightNow Adapter. This chapter provides an introduction to the Oracle Cloud Adapter for Oracle RightNow Cloud Service (the Oracle RightNow adapter). The Oracle RightNow adapter combines web, social tools, and contact center experiences for a unified, cross-channel service solution in Oracle Cloud, enabling organizations to increase sales and customer …
https://www.oracle.com/au/a/ocom/docs/corporate/pricing/oracle-rightnow-cloud-global-price-list.pdf
Oracle RightNow Managed Services - Basic (20-99 hours) 223 116 66 Per Year 20 B73313 Oracle RightNow Managed Services - Standard (100+ hours) 203 105 60 Per Year 100 B73312 3.00 Each
https://www.oracle.com/assets/saas-public-cloud-services-pillar-3610529.pdf
Oracle RightNow Service Cloud Oracle Taleo Enterprise Cloud Service Oracle Transportation Management Cloud Service/Global Trade Management Cloud Service Oracle Warehouse Management Cloud Service For the following services, the RTO is 5 hours. The RPO is 1 hour. Oracle Field Service Cloud Service
https://id.linkedin.com/in/wita-astari-st-mm-6494321a
It is using Oracle CX (including RightNow, Endeca, Social Relationship Management) Customer Experience Portal Jun 2014 - Saat ini. Being Subject Matter Expert to Implement the New Portal Telkom Product Life Cycle Management Apr 2012 - Des 2013. Implement the Tools for Product Definition, from the product define until it ready to sell in market ...
https://www.sonicjellybean.com/technologies/oracle-rightnow-solutions/
Oracle Software Development. Oracle RightNow is a customer relationship management (CRM) software mostly used by enterprise organizations. It captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle RightNow’s innovative approach is driven by automation, knowledge, and evolving customer interaction channels.
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