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https://www.apexhours.com/omni-channel-in-salesforce/
Omni-Channel supercharges your queues to be able to route work items to your agents in real time. Agents don’t have to select work items manually from queues because Omni-Channel routes work items to agents automatically and in real time! Presence 2 types configurations & statuses. Configurations: Presence configurations determine how much ...
https://www.apexhours.com/introduction-to-salesforce-omnistudio/
OmniStudio Developer Exam - Apex Hours says: October 1, 2021 at 7:21 pm […] Certified OmniStudio Developer should able to design and configure applications using OmniStudio tools, including FlexCards, […]
https://www.apexhours.com/omnistudio-dataraptors/
Reply OmniStudio FlexCards - Apex Hours says: July 15, 2021 at 6:16 pm […] context based on the data source. By default, a FlexCard loops through records returned from its data source and displays the list of records in containers called cards.
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