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https://callcentresoftware.co.uk/blog/2017/june/what-are-ofcoms-rules-on-outbound-calling-times/
You could even risk carrying on after 9:00pm without technically breaking any rules, but if you’re generating complaints (and you will generate complaints if calling after 9pm or before 8am), the potential benefits will likely be crushed by the disaster that is an Ofcom …
https://www.didcomms.co.uk/what-are-ofcoms-rules-on-outbound-calling-times/
In fact, in order to get some actual guidance, the most authoritative source on the subject is the Direct Marketing Association’s Telemarketing Guide. Here, on page 41, we finally get some actual times: Monday to Friday: 8am to 9pm. Saturdays: 9am to 9pm.
https://www.didcomms.co.uk/ofcom-regulations-for-call-centres-making-outbound-calls/
Telephone numbers dialled and then abandoned should not be called again by that organisation’s automated calling system for at least 72 hours, unless a dedicated operator is available to take the call. Abandoned call rates must not exceed 3% of live calls for any 24-hour period for each campaign.
https://www.callcentrehelper.com/ofcom-regulations-57172.htm
Telephone numbers dialled and then abandoned should not be called again by that organisation’s automated calling system for at least 72 hours, unless a dedicated operator is available to take the call.
https://www.callcentrehelper.com/dialler-regulations-57147.htm
calls which are not answered must ring for a minimum of 15 seconds before being terminated; when an ‘abandoned call’ has been made to a particular number, any repeat calls to that number in the following 72 hours may only be made with the guaranteed presence of a live operator;
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