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https://onlinelibrary.wiley.com/doi/abs/10.1002/pa.1935
The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery.Author: Mfundo Mandla Masuku, Nokukhanya Noqiniselo Jili
https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing....
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
tion to make towards improved service delivery in the South African public service. It is after all, bearing in mind the definition that public administration is the type of adminis-tration that is involved in the conduct of communal or public affairs by the various gov-
https://apsdpr.org/index.php/apsdpr/article/view/79
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad.Author: Ngengelezi W.K. Masuku, E. O.C. Ijeoma
https://repository.up.ac.za/handle/2263/3916
Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South Africa. Abstract: It is the implementation of laws and the actual provision of services and products that constitutes governance. The programmes of government should thus contribute towards an enhanced quality of life for all.Author: Mareli Crous
http://www.scielo.org.za/pdf/sajie/v29n4/08.pdf
South African Journal of Industrial Engineering December 2018 Vol 29(4), pp 82-93. 82. THE FACTORS THAT AFFECT PUBLIC PARTICIPATION FOR EFFECTIVE MUNICIPAL SERVICE DELIVERY: A CASE OF WARD COMMITTEES C. Naidoo1* & R.R. Ramphal2 ARTICLE INFO.Author: Calvin Naidoo, R R Ramphal
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
public service delivery within the local South African context. The investigation focused on one of the governments primary service delivery programmes – social grants. The analysis of findings suggest that e-government in South Africa is not aligned to the service delivery philosophy, Batho Pele, and is …
http://wiredspace.wits.ac.za/jspui/bitstream/10539/20724/1/Final%20Dissertation%20-%20Nonkululeko%20Madalani%209%20May%202016.pdf
South Africa, referred to as the Client Service Officers (CSOs), the frontline staff members and their Supervisors from two sampled offices, Johannesburg Labour Centres (LCs) in Gauteng (GP) and Witbank LC, Mpumalanga (MP) Provinces.File Size: 2MB
https://www.dpme.gov.za/publications/20%20Years%20Review/20%20Year%20Review%20Documents/20YR%20Changing%20public%20service.pdf
Apart from the expansion of basic services, South Africa can also celebrate the way in which the post-apartheid state was able to create a unitary state with a unified public service. The public service is constitutionally defined as a collection of organs of the state at national and provincial level. The transformation of the local sphere isFile Size: 807KB
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