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https://www2.deloitte.com/content/dam/Deloitte/us/Documents/process-and-operations/us-centralized-functions-service-delivery.pdf
Alternative Versus Traditional Service Delivery Models A service delivery model is the method through which organizations deliver functional and business-enabling processes to support the overall business strategy. For knowledge-based functions, the traditional model involves delivering services from an in-house unit that is proximate to
https://www.sykes.com/how-we-help/outsourcing/delivery-models/
Integrated Service Delivery Model Choice without compromise – when it comes to delivery models, we offer you the best of both worlds. We have the people, technology, and organizational infrastructure to adapt to every client need.
https://deloitte.wsj.com/cio/2012/08/28/getting-more-from-outsourcing-in-service-delivery-transformation/
Aug 28, 2012 · In service delivery transformation efforts that involve outsourcing, CIOs and other initiative leaders can achieve better outcomes by focusing on five critical elements: executive engagement, risk management, sourcing and contracting, tax, and change management.
https://www.horsesforsources.com/the-evolution-of-captive-and-outsourced-delivery-models-for-business-processes-what-is-the-right-option-for-your-company
Jun 26, 2008 · Outsourcing offered many if not all of the benefits identified under the captive models described above, but introduced the new notion of service performance levels being defined with the external provider. Moreover, the service provider would …
http://www.benefitsandcompensationresources.com/benefit-delivery-models-outsource-insource-or-somewhere-in-between
Companies today face many challenges with respect to delivering valuable employee benefits. In an environment of intense economic pressures, increasing regulatory complexity, rising benefit costs, evolving employee expectations and leaner Human Resource staffs, companies may find it beneficial to examine their benefit delivery model.
https://www.networkworld.com/article/2931822/what-outsourcing-engagement-model-is-right-for-you.html
An engagement model is a framework that defines collaboration between a client and an outsourcing vendor. It determines a level of control and responsibility, as well as provides a base for further relationship development. There is no “best” universal model to match every company`s needs.
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
of leveraging service delivery models that combine internal shared services with outsourcing (referred to in the market as “hybrid models”). Companies executing these hybrid models are centrally manag-ing their processes using an end-to-end approach and success-fully accelerating the path of …
https://resources.corenetglobal.org/Meetings/Meeting.aspx?ID=6120
Service Delivery and Outsourcing: Implementing, Managing and Improving Partnerships (MCR /SLCR Elective) This seminar will discuss leading practices for designing a real estate and facilities service delivery model, selecting partners, enabling transition and organizational change and, finally, managing & continuously improving the ongoing relationship.
http://www.deloitte.co.uk/makeconnections/assets/pdf/the-outsourcing-handbook-a-guide-to-outsourcing.pdf
business model, have outsourced one or more layers of their IT function. Outsourcing IT has always been a complex exercise, in part due to the requirement to bundle IT into ‘services’ combining hardware, software, people and processes. These services (‘towers’) often contain data centre, end-user computing, service desk,
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