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https://www.emerald.com/insight/content/doi/10.1108/EUM0000000002800/full/html
Service organisations must produce and deliver a service package which matches the expectations of their customers. A framework for a service operations strategy, its analysis and measurement, is provided. The service operations task is defined; the means of achieving the objectives of the task – the service production and delivery system – is detailed; and the operational factors ...Author: Colin Armistead
https://www.slideshare.net/Aamirchouhan/service-strategy-44936843
Feb 20, 2015 · Alamo Drafthouse Strategic Service Vision Target market segments Service concept Operating strategy Service delivery system 42. Strategic service vision 43. Alamo Drafthouse Winning Customers Qualifiers Service winners Service losers 44.
http://www.ophid.org/treat-all-toolkit/MOHCC%20Guidelines/MOHCC%20Zimbabwe%20OSDM%202017.pdf
The first edition of the Operational and Service Delivery Manual was developed in 2014. The development process was spearheaded by a steering committee composed of representatives of the MoHCC and key stakeholders under the leadership of the Deputy Director for HIV and AIDS of the MoHCC. For the 2016 revision, the following steps were followed:File Size: 1MB
http://www.poms.org/conferences/cso2007/talks/44.pdf
strategy onto the operational level (Roth & Menor, 2003) and that the effectiveness of operations strategy is contingent upon making the right design choices (Heskett, 1987). The figure below illustrates that the design activity encompasses a number of elements – customers, service concept, and service delivery system – that must be
https://ore.exeter.ac.uk/repository/bitstream/handle/10871/15894/Ponsignon%20et%20al_IJOPM_Manuscript_Revised_Final.pdf?sequence=2
1 Service delivery system design: characteristics and contingencies ABSTRACT Purpose: The aim of this paper is to explore and empirically investigate the characteristics and contingencies of service delivery system design. Design/methodology/approach: Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service
http://iss.uni-saarland.de/workspace/documents/dlm_2_service_strategy.pdf
Strategic Service Vision Service Delivery System What are important featuresfeatures of the service delivery system? (role of people, technology, equipment, layout, procedures) Service Delivery System Operating Strategy Service Concept Target Market Segments Example Service Delivery System 26.10.2011 Univ.-Prof. Dr.-Ing. Wolfgang Maass Slide 6
https://www.strategyand.pwc.com/gx/en/unique-solutions/capabilities-driven-strategy/operating.html
Companies with a Capabilities-Driven Strategy have a great starting point for developing their operating model because they have clarity about the “what” (the way the company creates value through its differentiating capabilities) and can therefore define the “how” (the way to organize to create value).
https://blogs.vmware.com/management/2020/01/the-cloud-operating-model.html
Jan 27, 2020 · The Cloud Operating Model is a high-level representation of how an organization will deliver on its Cloud Strategy. It is a blueprint for organizing effectively to deliver the capabilities and outcomes required to deliver value through cloud services. Once the Cloud Strategy has been defined, ratified, and communicated, the Cloud Operating Model defines the operational
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