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https://www.canadapost.ca/web/en/kb/details.page?article=request_a_refund_for&cattype=kb&cat=receiving
The parcel arrived after the guaranteed delivery date. Use Track to ensure that date has passed. You submit your claim within 30 business days of the guaranteed delivery date.
https://www.narcity.com/news/ca/canada-post-delivery-on-time-guarantees-are-being-suspended-until-further-notice
Canada Post announced that it is suspending the on-time delivery guarantees for all of its parcel services as of March 18 until further notice. The national parcel delivery company said in a statement to customers that this change of service is because of potential impacts on local facilities and air transportation as it relates to COVID-19.Author: Lisa Belmonte
https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-canada/xpresspost.page
The signature will be obtained when your item is delivered. Get a hard copy of the signature sent to you.* Parcels are returned to you if the receiver has moved or the address is incomplete or doesn’t exist. Terms and conditions apply. Canada Post will collect up to $5,000 by credit card or up...
https://www.freshdaily.ca/news/2020/03/canada-post-covid-19/
If you planned to online shop during self-isolation, there's some bad news for you: Canada Post is no longer guaranteeing on-time delivery because of COVID-19. On March 18, the country's primary postal service announced that it would be suspending its On-Time Delivery Guarantees indefinitely due to "potential impacts related to our local facilities and air transportation" as a result of the virus.
https://www.canadapost.ca/web/en/kb/details.page?article=coronavirus_faq&cattype=kb&cat=generalinquiries
The Government of Canada has stopped mailing passports to Canadians for the time being. Therefore, Canada Post will no longer be delivering them, unless they are already in the mail network. Passports that are already in the network will be delivered and left at the delivery address.
https://www.canadapost.ca/web/en/blogs/announcements/details.page?article=2016/09/27/on-time_delivery_gua&cattype=announcements&cat=updates
Sep 27, 2016 · On-time delivery guarantee suspended for Xpresspost International destined for Australia Posted on Sept. 27, 2016 by Canada Post in Important Updates Delays are expected for all mail items sent to Australia between September 26 and October 9, 2016 due to strike activity by the Border Protection Department, which oversees customs clearance.
https://www.canadapost.ca/web/en/blogs/announcements/details.page?article=2015/09/22/on-time_delivery_gua&cattype=announcements&cat=updates
Sep 22, 2015 · On-time delivery guarantee for Xpresspost International items destined to Brazil is temporarily suspended Posted on Sept. 22, 2015 by in Important Updates Due to a labour disruption in Brazil, the delivery of letters, parcels and EMS items may be delayed.
https://www.canadapost.ca/cpo/mc/personal/support/helpcentre/sending/accidentally_mailed_letter.jsf
These time frames are not guaranteed, as weather and mail volume can affect delivery. Regular mail to the U.S.A. The delivery standard for regular mail sent from Canada to the U.S.A. is four to six business days. Regular mail to an international destination
https://www.canadapost.ca/tools/pg/manual/PGpscanada-e.asp
Delivery standards are the number of business days Canada Post is committed to delivering an item, although delivery can take place earlier. On-Time Delivery standards are guaranteed for certain services.
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