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https://www.ocado.com/webshop/getAlternateContactUs.do
Customer Services. Some of the most common questions that we get asked can be found in the Frequently Asked Questions category. If we can help or if you think we could be doing something better, we want to hear from you. We want to make supermarket shopping the way it should be!
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1618731-Grocery-delivery-how-late-before-complaining
» Grocery delivery - how late before complaining. Start new thread in this topic Watch this thread ... My last ocado delivery was over an hour late, I sat there like a lemon for 2hours waiting for it to turn up. ... They do fall overthemselves to refund you when you call to complain about anything though.
https://help.ocado.com/hc/en-us/categories/360000708132-Frequently-Asked-Questions
When will you release more delivery slots? Is my slot safe once I’ve booked it? Can I get a refund on my Smart Pass? How do I get in touch with your Customer Service team? I’m an Ocado customer, can I still get a delivery slot? I’ve never shopped with Ocado – can I register now? See all 45 articles Registration
https://help.ocado.com/hc/en-us/articles/360017561972-How-can-I-get-a-refund-for-missing-items-
If you've received an order in the last 48 hours, you can request a refund through our website or app. Simply select the 'Request refund' link from the Orders page and follow the instructions.. If more than 48 hours have passed and you don't see the 'Request refund' link, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible.
https://www.ocado.com/webshop/scontent/purchasetermsandconditions
1.5 If you have registered for the Ocado Reserved service (our automated order subscription service) or have placed an order for delivery two or more days in advance then we will endeavour also to send you an email a few hours before the final cut-off time for amending the order, alerting you to this cut-off time and reminding you of the ...
https://uk.trustpilot.com/review/www.ocado.com
Ocado Reviews 4,837 • Poor . www.ocado.com ... Our last Ocado delivery was not brought to my door. It was left on the floor of our lobby, and the driver drove off. Needless to say existing injuries were worsened thanks to this failure. ... (I’m 55 but have asthma and had Pneumonia in late January) so was going to rely on using my Ocado ...
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1460512-To-have-expected-Ocado-to-offer-some-compensation
Several orders have been late in the last few weeks, and as you can't get delivery refunded on-line, it's meant 20+ minutes in the queue on the phone. And it's not traffic that's the cause, it's trouble at the warehouse. Ocado used to be quite generous with goodwill …
https://www.thesun.co.uk/money/shopping/11318562/ocado-home-delivery-what-time-are-slots-released/
6 days ago · Customers who have pre-paid for home delivery with an Ocado Smart Pass but weren't able to receive an order in March will receive a refund in their account, according to …
https://www.reviews.io/company-reviews/store/ocado
We managed to get a delivery slot before everything kicked for two weeks ahead due today. We are in our late seventies and because it was a large order the bank checked with us before orthorising it. Because of this ocado cancelled the delivery with no alternative delivery date. They seem to be hiding behind Covid19 to cover their own incompetence.4.3/5
https://www.moneysavingexpert.com/shopping/delivery-rights/
This should be your first port of call - any extra compensation's likely to be at the store's discretion so there are no guarantees, but it's certainly worth a try. At the least you should look for a refund on the delivery charge - if you've paid for express delivery and the delivery's late, you should be able to get a refund for that as a minimum.
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