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http://pfiffner.gmu.edu/files/pdfs/Book_Chapters/NewPublicMgt.doc.pdf
Traditional Public Administration versus The New Public Management: Accountability versus Efficiency James P. Pfiffner ... Controlling behavior of workers from the top does not allow those closest to service delivery to react quickly enough. Thus the new public management favors decentralized ... In the celebrated case of New Zealand, the ...File Size: 137KB
https://www.undp.org/content/dam/undp/library/capacity-development/English/Singapore%20Centre/PS-Reform_Paper.pdf
It selectively introduced New Public Management reforms by adopting market-based principles through privatization and the creation of arm’s-length public corporations, the adoption of new management models and e-government techniques, and the introduction of greater responsiveness in public service delivery (Lee and Haque, 2006; Sarker, 2006).
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
equity,and efficacy of the public sector.Leading public policy experts and practitioners have contributed to the series. The first seven volumes in the series (Fiscal Management, Public Services Delivery, Pub-lic Expenditure Analysis, Tools for Public Sector Evaluations, Macrofederalism and Local
https://www.slideshare.net/jobitonio/new-approaches-in-public-service-delivery-13445408
Jun 25, 2012 · • The abovementioned issues led to the development of two streams of thought regarding reform of public management, including service delivery.• These two streams of thought which had profound effects on the methods of delivery of systems are: – 1. New Public management (NPM) – …
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
customer at the heart of service design and service delivery. While the public sector does not choose its customers, the fact that it is required to service them and their diverse requirements is another factor driving the need for new service delivery models. To deliver on the customer promise, public sector organisations must build
https://www.quora.com/What-are-pro-and-cons-of-new-public-management
Sep 21, 2014 · New Public Management (NPM) is a series of administrative reforms which were introduced by federal governments during 1980s to improve the efficiency and productivity of public sector at that time. NPM is currently referred to as calculated ch...
https://www.saiie.co.za/cms/attachment/133
New Public Management (NPM) is a management culture that emphasizes the centrality of the „customer“, as well as accountability for results NPM, compared to other public management theories, is more oriented towards outcomes and efficiency through better management of public budget. It is considered to be achieved by applying
https://www.pravo.unizg.hr/_download/repository/1-22.pdf
Emergence of New Public Management New Public Management is a vision, an ideology or a bundle of particular management approaches and techniques. In the 1980s, the drivers of change, particularly financial pressures, pushed most Western countries towards a focus on making the public sector more competitive and public administrators
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
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