Multicultural Service Delivery

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Multicultural Services and Delivery Model - RCD

    http://www.rcdrichmond.org/Publications/MulticulturalServicesDeliveryModel/MulticulturalServicesDeliveryModel.pdf
    The Multicultural Services and Delivery Model was developed by Ella Huang and Frances Clark, with the editorial assistance of George Meier.

Multicultural Issues in Social Work: Introduction

    https://naswpress.org/publications/bestbuys/inside/multicultural-intro.html
    The book contains sections focused on multicultural practice, law and policy, populations, education, health care, and service delivery. It contains specific knowledge for all parts of the social work curriculum, including social policy, research, human behavior, and practice.

Service Delivery Cultural Diversity Planning Toolkit

    https://multicultural.nsw.gov.au/toolkit/service-delivery/
    Service Delivery With NSW being one of the most culturally and linguistically diverse states in Australia, it is more important than ever that service delivery is easy and accessible for culturally diverse audiences and communities.

Multicultural Customer Service: Providing Outstanding ...

    https://www.prismdiversity.com/downloads/Providing-Outstanding-Service-Across-Cultures.pdf
    MultiCultural Customer Service: Providing Outstanding Service Across Cultures Linda H. Stokes, President and CEO PRISM International Inc. Defining MultiCultural Customer Service Good customer service meets the needs of our customers in ways that has value and meaning to them. MultiCultural Customer Service (MCCS) goes further inFile Size: 121KB

MFHA – Building Cultural Intelligent Brands & Leaders

    https://mfha.net/
    The Mission of MFHA is to bring the economic benefits of diversity and inclusion to the food and hospitality industry by building bridges and delivering solutions. MFHA commits to delivering more connections and opportunities to build its Members’ Cultural Intelligence to effectively engage multicultural employees, customers, and communities.

Challenging Multicultural Disparities in Mental Health ...

    https://www.nami.org/Blogs/NAMI-Blog/July-2017/Challenging-Multicultural-Disparities-in-Mental-He
    Mental health organizations must provide ongoing education and training in culturally appropriate service delivery for their staff especially if the staff comes from backgrounds that are different from their clientele’s. This education will help build trust between patient …

The Case for Cultural Competency in Psychotherapeutic ...

    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2793275/
    Delivery methods include intervention tactics that respond to the ethnic language of clients (e.g., translating materials or having bilingual therapists), varying the interpersonal style of the intervention (e.g., showing respeto or culturally appropriate respect with Hispanics), or providing a cultural context for interventions (Andrés-Hyman et al. 2006).Author: Stanley Sue, Nolan Zane, Gordon C. Nagayama Hall, Lauren K. Berger

Human Services and Cultural Diversity

    https://www.sagepub.com/sites/default/files/upm-binaries/13713_Chapter10.pdf
    Approaches to service delivery and cultural competence are often based ... Human Services and Cultural Diversity—— 177 10- Sherif-45122.qxd 12/18/2006 11:09 AM Page 177. and economic resources of the mainstream culture and experiences of prejudice, racism, and oppression. This risk is further compounded by the

Customer Service And Cultural Differences: Why ... - Forbes

    https://www.forbes.com/sites/micahsolomon/2014/10/07/customer-service-excellence-vs-cultural-differences/
    Oct 07, 2014 · Forbes takes privacy seriously and is committed to transparency. We will never share your email address with third parties without your permission. ... Micah Solomon is a customer service ...

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