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https://knowhow.ncvo.org.uk/funding/commissioning/monitoring-and-evaluation-for-public-service-delivery
Sep 11, 2017 · how monitoring can be intelligent; how evaluation can be a tool for improving services and your organisation, not just something you must comply with. Knowhow’s monitoring and evaluation section has general advice on M&E, whereas this section is about the importance of M&E in relation to delivering public services through contracts.
https://civicus.org/documents/toolkits/PGX_H_M&E%20of%20public%20services.pdf
that, in order to improve public service delivery, it is not enough to concentrate merely on „supply side‟ mechanisms. There is also a need to capacitate the „demand side‟ of service delivery by ensuring that the users of public services are informed of their rights and entitlements and are enabled to exercise their rights by monitoring ...
https://hewlett.org/wp-content/uploads/2018/04/service-delivery-monitoring-ENG.pdf
Service Delivery Monitoring Sub-Strategy1 MARCH 2018 Pat Scheid GOAL The goal of the Hewlett Foundation’s service delivery monitoring sub-strategy is to contribute to more equitable and better quality services in health, education, water, and sanitation, ... public service sectors within a country.
https://www.dpme.gov.za/keyfocusareas/flsdSite/Pages/default.aspx
The Frontline Service Delivery Monitoring Programme. Since its inception in 2011, the Frontline Service Delivery Monitoring Programme, in collaboration with Offices / Departments of the Premier, has been monitoring public service facilities through both unannounced visits and improvements monitoring …
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
mance Monitoring 1 by Alasdair Roberts Current Efforts at Governmentwide Performance ... 5.1 Private versus Public Sector Delivery in Canada 131 6.1 Sources of Data for Assessing Coverage 164 ... vides conceptual and practical guidance on alternative service delivery
https://www.worldbank.org/en/news/feature/2015/09/09/monitoring-effectiveness-of-public-service-delivery-a-win-win-game-for-all
Public institutions work best when ordinary citizens can see and fully understand what it is they do. To this end, representatives of civil society organizations (CSOs) from Belarus, Moldova and Ukraine recently called for stronger engagement of the public in monitoring public service delivery and procurement in these countries.
https://www.who.int/management/district/monitoring_evaluation/en/index7.html
Monitoring and evaluation of service delivery. M&E Websites. World Health Statistics Links to WHO annual health statistics; The HealthMapper ... An interactive course which focuses on some basic issues for public health practice -- how to understand, define and measure health disparity.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
for continuous improvement in service delivery. This enables the creation of multiple delivery channels, as well as the alignment of service delivery with customer journeys. 2 Connected government Luxembourg, January 2007 Almost all public and private sector organisations …
https://www.opengovpartnership.org/policy-area/public-service-delivery/
Open government can better people’s lives by improving the quality of and access to public services, including health, education, and water and sanitation. As of August 2019, 86 OGP members have made reform commitments related to public services. These commitments generally focus on transparency ...
https://cega.berkeley.edu/research/monitoring-the-performance-of-agents-in-public-service-delivery/
Monitoring the performance of agents in public service delivery. Institutions & Governance India. ... This pilot project will test whether introducing customer back-checks on agents’ billing accuracy and customer service could be a viable monitoring mechanism. If the back-checks prove promising, a full-scale evaluation would be designed to ...
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