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https://knowhow.ncvo.org.uk/funding/commissioning/monitoring-and-evaluation-for-public-service-delivery
Sep 11, 2017 · how monitoring can be intelligent how evaluation can be a tool for improving services and your organisation , not just something you must comply with. Knowhow’s monitoring and evaluation section has general advice on M&E, whereas this section is about the importance of M&E in relation to delivering public services through contracts.
https://civicus.org/documents/toolkits/PGX_H_M&E%20of%20public%20services.pdf
delivery of such services is crucial for war on poverty reduction and development goals. Public services can either be provided by the state directly, or through sub-contracted private service providers. There is a growing recognition that takes a stance on service delivery stating that, in order to improve public service delivery, it is not ...
https://hewlett.org/wp-content/uploads/2018/04/service-delivery-monitoring-ENG.pdf
The goal of the Hewlett Foundation’s service delivery monitoring sub-strategy is to contribute to more equitable and better quality services in health, education, water, and sanitation, especially for women, girls, lower income groups, and other marginalized sectors of society.
https://www.dpme.gov.za/keyfocusareas/flsdSite/Pages/default.aspx
The Frontline Service Delivery Monitoring Programme. Since its inception in 2011, the Frontline Service Delivery Monitoring Programme, in collaboration with Offices / Departments of the Premier, has been monitoring public service facilities through both unannounced visits …
https://www.who.int/management/district/monitoring_evaluation/en/index7.html
Monitoring and evaluation of service delivery. M&E Websites. World Health Statistics Links to WHO annual health statistics; The HealthMapper ... An interactive course which focuses on some basic issues for public health practice -- how to understand, define and measure health disparity.
https://www.liveaction.com/capabilities/service-delivery-monitoring/
Service Delivery Monitoring Service delivery monitoring is the technology that enables the visualization, detection, alerting and reporting on the status of the end-to-end IT service. Service assurance is a framework of technology and processes to ensure that IT services offered over the enterprise network meet the agreed to service quality ...
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
vides conceptual and practical guidance on alternative service delivery frameworks for extending the reach and access of public services.The series also covers safeguards for the protection of the poor,women,minorities and
https://www.worldbank.org/en/news/feature/2015/09/09/monitoring-effectiveness-of-public-service-delivery-a-win-win-game-for-all
Public institutions work best when ordinary citizens can see and fully understand what it is they do. To this end, representatives of civil society organizations (CSOs) from Belarus, Moldova and Ukraine recently called for stronger engagement of the public in monitoring public service delivery and procurement in these countries.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
for continuous improvement in service delivery. This enables the creation of multiple delivery channels, as well as the alignment of service delivery with customer journeys. 2 Connected government Luxembourg, January 2007 Almost all public and private sector organisations …
https://www.opengovpartnership.org/policy-area/public-service-delivery/
Open government can better people’s lives by improving the quality of and access to public services, including health, education, and water and sanitation. As of August 2019, 86 OGP members have made reform commitments related to public services. These commitments generally focus on transparency ...
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