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https://www.emerald.com/insight/content/doi/10.1108/09564230710778164/full/html
Aug 14, 2007 · This method can evaluate modifications to various aspects of a service delivery process, and can assist managers to fail‐safe the entire process. Furthermore, it characterises process quality using a range of probable values instead of a single value, such as the process mean, and thus provides a more realistic representation of quality.Author: Rita Di Mascio
http://www.faradalemedia.com/iqc/plenary/cesar%20mercado.pdf
•Based on the results of the performance evaluation, the five frontline employees who got high skill should be renewed and no need to train them on the basic course on service quality. •The three employees who got moderate skill should be renewed and …File Size: 248KB
https://www.researchgate.net/publication/247616196_A_method_to_evaluate_service_delivery_process_quality
Purpose – The purpose of this paper is to develop a method to evaluate the quality of service delivery process designs, based on how closely they meet process requirements of key stakeholders while taking variability into account.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Below we outline a few ways to drive growth in your company by re-committing to exceptional service delivery:
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