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https://journals.sagepub.com/doi/10.1177/109467059914002
May 01, 1999 · This article presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is first determined by using a variation of frontier estimation (data envelopment analysis [DEA]-like) techniques.Author: Frances X. Frei, Patrick T. Harker
https://pdfs.semanticscholar.org/f847/7eb650d6ac5fd752077b4c637bceb5a4429d.pdf
Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking 1 October 1996 Abstract: This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes isFile Size: 136KB
https://www.researchgate.net/publication/236984285_MEASURING_THE_EFFICIENCY_OF_SERVICE_DELIVERY_PROCESS_IN_HOSPITALITY_INDUSTRY
Measuring the Efficiency of Service Delivery Process in Hospitality Industry is a record of research work done by him during the academic year 2012 – 13 under my guidance and supervisionAuthor: Samyak Swastik Sahoo
https://www.researchgate.net/publication/23739425_Measuring_the_Efficiency_of_Service_Delivery_Processes_An_Application_to_Retail_Banking
This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a ...
https://ideas.repec.org/p/wop/pennin/96-31.html
"Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking Journal of Service Research," Center for Financial Institutions Working Papers 96-31, Wharton School Center for Financial Institutions, University of Pennsylvania.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=7682
Abstract. This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques.Author: Frances X. Frei, Patrick T. Harker
https://ideas.repec.org/p/fth/robuom/96-04.html
This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques. The methodology is then applied to a particular service delivery process in retail banking. The methodology allows one to address the question of how ...
https://www.cfo.com/strategy/2006/02/measuring-performance-in-services/
Apr 13, 2017 · Strategy February 15, 2006 Measuring Performance in Services Services are more difficult to measure and monitor than manufacturing processes, but executives can rein in variance and boost productivity if they implement rigorous metrics.
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