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https://www.connectwise.com/blog/business-growth/path-to-success-service-delivery-management
Service Delivery is what you do and it’s the primary touchpoint with your customer. If it Can’t be Repeated, it’s Not Worth it –Service delivery teams employ processes around the management principles: Request, Incident, Alert, and Change Management. The purpose of having a process is to ensure efficient, consistent, and clear communication so customer issues can be remedied in a timely …
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks. Services are designed, deployed, delivered, improved,...
https://ocw.mit.edu/courses/sloan-school-of-management/15-768-management-of-services-concepts-design-and-delivery-fall-2010/
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services…
https://work.chron.com/job-description-service-delivery-manager-24247.html
Service delivery managers focus on maintaining good relationships with clients and improving the company's services to keep them satisfied. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage …
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · In general, service delivery automation is high return and low risk, and more and more service organizations are finding ways to cut costs and provide a simpler customer experience by reducing human involvement.
https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
As a member of management, the service delivery manager is part of the senior level consulting staff. He must be able to manage several teams and is responsible for high complexity and ambiguity. Another role of the service delivery manager is to maintain efficiency and costs in the service department.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
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