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https://training.gov.au/Training/Details/CHCCS604A
Mapping Notes Date; Supersedes CHCCS4C - Manage the delivery of quality client service: Minor changes to competency outcome : 24/Mar/2011: Is superseded by and equivalent to CHCCS604B - Manage the delivery of quality services to clients: Unit updated in V4 ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation.
https://work.chron.com/job-description-service-delivery-manager-24247.html
Service delivery managers focus on maintaining good relationships with clients and improving the company's services to keep them satisfied. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage team performance, track finances and control the quality of service delivery.
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based on the quality of your service. Below we outline a few ways to drive growth in your company by re-committing to exceptional service delivery:
https://www.owfc.com.au/training_Programs/effective%20leaders/CHCCS604A%20Manage%20the%20delivery%20of%20quality%20services%20to%20clients.pdf
service delivery to match services to client’s needs and rights . 1.4 Take all available opportunities to promote client services and their benefits . 1.5 Ensure the strategic direction of the organisation, individual and community needs and external requirements guide the provision of client servicesFile Size: 44KB
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