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https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
A (local) government that is more responsive to citizens and businesses is essential in improving the capacity of local governments. This demands a customer orientation and the realization that the service delivery often leaves much to be desired.
https://gsdrc.org/topic-guides/urban-governance/elements-of-effective-urban-governance/municipal-capacity/service-delivery/
Nov 01, 2016 · Service delivery. The provision of sufficient, affordable and quality basic services is considered a core function of urban governments. Delivery of services (water, sanitation, waste management and housing) correlates closely with the health and well-being of urban residents. However, in many developing countries,...
https://pdfs.semanticscholar.org/9e74/d09f2f64e598e0f578aff2eb1a9e11bd9237.pdf
service delivery. The value of local government in a country is inestimable because it is an indispensable arm of government. As a result, the link between the qualities of service that citizens enjoy is very significant. The article examines local government and effective service delivery with special reference to Nigerian local governments.
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17
government is to develop a service delivery capacity in order to meet the basic needs of all. South African communities. The provision of basic services enhances the quality of life of. all citizens, and it increases many new economic opportunities and productive initiatives.
https://www.tandfonline.com/doi/abs/10.1080/03003930701417528
Mar 17, 2017 · Government and Policy, forthcoming [Google Scholar]) do not find a significant influence on service delivery choices from low-income households and unions, respectively. In addition, some studies that focus on just one service, such as school buses (McGuire et al ., 1987 McGuire, R. , Ohsfeldt, R. and Van Cott, T. N. 1987 .Author: Germà Bel, Xavier Fageda
https://www.sanews.gov.za/business/govt-unions-set-team-deal-service-delivery
Pretoria - Government and unions have partnered to form a Ministerial Strategic Team to deal with service delivery challenges and wage negotiations, among others things.
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift.
https://www.undp.org/content/dam/uganda/docs/UNDPUg2014_Principles%20of%20Service%20Delivery%20in%20Uganda%e2%80%99s%20Local%20Governments%20Handbook%20November%202013.pdf
Page II PRINCIPLES OF SERVICE DELIVERY IN UGANDA’S LOCAL GOVERNMENTS Foreword Uganda’s decentralised service delivery framework provides for a mixture of approaches to service delivery. Thus, are direct provision by Local Governments; private sector and civil society. These are guided by various instruments.
https://www.sapu.org.za/improving-service-delivery-through-a-strong-worker-representation
Dec 19, 2012 · Studies conducted where union representation is rather high in the public sector suggest that high levels of unionisation constrain flexibility, productivity and delivery of public services. For example, It has been found that collective bargaining in local government in the United States led to increased municipal expenditures.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
Channels are a means for public sector organisations to deliver services to citizens and for citizens to access government through a variety of communication and delivery methods (for example, post, telephone, face-to-face, online, mobile, digital television, fax and kiosks).
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