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http://www.seaeagle.edu.au/pdf/bsbcmn410.pdf
The following legislation has a major impact upon the way my organisation handles customer service: The organisation has the following policies and procedures on legislative and standards compliance.:File Size: 571KB
https://www.instituteofcustomerservice.com/media-centre/blog/legislation-and-customer-service
Legislation can help protect customers, but excellent customer service requires sustained focus from organisations. A new Consumer Rights Bill is predicted to boost the economy by £4 billion over the next ten years. The Bill is foreseen to combine overlapping consumer regulations into one single transparent Bill, making it easier both for businesses and consumers to understand their rights and obligations.
https://prezi.com/qz-tcrbripon/how-legislation-affects-customer-service-work/
Equality Act includes Acts and Regulations, which are formed to anti-discrimination law in Great Britain. This act has got an equal treatment in access to employment as well as private and public services, regardless of age, disability, gender reassignment, marriage, civil partnership, race, religion or belief, sex, and sexual orientation.
https://careertrend.com/about-5182886-customer-service-policies-procedures.html
The best way is by stating what is required as an employee with steps, and rewarding the employees who meet the standards. An example of customer service policies and procedures can be found in the reference section. What Companies Must Do. Every company must be confident in its customer service policies and procedures.
https://training.gov.au/TrainingComponentFiles/SIT07/SITXCCS003A_R1.pdf
legislation that impacts on customer service standards and delivery, including relevant requirements under state fair trading legislation industry schemes that impact on customer service standards and delivery, such as accreditation schemes and codes of conduct. Evidence Guide EVIDENCE GUIDE
https://www.ehstoday.com/safety/article/21915550/can-worker-safety-impact-customer-satisfaction
Jan 30, 2013 · A satisfied customer is a loyal customer, and a company supported by loyal, satisfied customers reaps a multitude of benefits. A recent study of employees at an electric utility company found that workplace safety may influence customer satisfaction, “suggesting that there are likely spillover effects between the safety environment and the service environment.”
https://aspire-solidus-production.s3-ap-southeast-2.amazonaws.com/assets/BXCUS501/samples/BXCUS501.pdf
Topic 2: Ensure delivery of quality products and services 27 2A Deliver products and services to customer specifications within the organisation’s business plan 28 2B Monitor team performance to consistently meet the organisation’s quality and delivery standards 33 2C Help colleagues overcome difficulties in meeting customer serviceFile Size: 431KB
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