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https://me.kepro.com/about-us/contact-us/#:~:text=Kepro%20is%20open%20Monday%20through%20Friday%3A%208%3A00%20am,notify%20callers%20of%20the%20available%20clinical%20coverage%20options.
https://www.kepro.com/our-offices
6095 Marshalee Drive Suite 130 Elkridge, MD 21075 Phone: 262-289-3196 Fax: 866-350-3568 eap.kepro.com
“During this state of emergency, Kepro has completely adapted to the virtual workforce with absolutely no interruption for our providers. I have kept in constant contact with the clinical staff on day-to-day operations, even outside of ‘defined work hours’, and without the clinical support from our contract, we could not have made it through this situation.
https://me.kepro.com/about-us/contact-us/
For Kepro Atrezzo® access, training, and general questions. Phone: 866.521.0027 Option 3 Fax: 866.325.4752 Email: [email protected] or [email protected] Child Care Management. For Provider access to a child care management staff to discuss clinical review of provider requests
Submit Grievances and/or Complaints to KEPRO in writing at [email protected] or contact EKPRO Customer Service Department at 888.827.2884. Grievances/Complaints are reviewed and resolved within five (5) business days. Expedited grievance/complaints are reviewed and resolved within seventy-two (72)hours from date of receipt.
Fee-for-service American Indian and Alaska Native members can ask for more care coordination through CareOregon. Metro: 503-488-2815. Elsewhere: 844-847-9320.
Kepro is the medical review agent for MN MA only. EIDBI 0373T Code Has Been Added. The 0373T code with UB modifier for higher intensity intervention services has been added to the ITP form and effective as of Thursday 10/14/2021. This code and modifier are now available when creating Cases in the Kepro Atrezzo Portal.
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