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https://www.slideshare.net/RbkAsr/delivering-service-through-intermediaries-and-electronic-channels
Oct 11, 2011 · Chapter 13 Delivering Service Through Intermediaries and Electronic Channels Service Intermediaries Direct or Company-owned Channels Common Issues Involving In… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
https://www.ippr.org/files/uploadedFiles/projects/Intermediaries%20and%20the%20electronic%20delivery%20of%20public%20services.pdf
voluntary and charity e -government service intermediaries, the inefficie ncy of existing government e -services and the inability of government to harness innovative online features (such as peer review, personalisation and so on) is a key motivating factor for much intermediary activity. These intermediaries can do
http://bradley.bradley.edu/~donna/mtg_410.01/chap13/
Objectives for Chapter 13: Delivering Service through Intermediaries and Electronic Channels. Distribution---Time and Place Utility. Service Provider Participants. Functions Performed by Intermediaries. Types of Intermediaries. Characteristics of Agents. Travel Agent (selling agent) Services Intermediaries. Key Issues Involving Intermediaries
https://www.slideshare.net/28Sneha/7delivering-services-through-intermediaries-and-electronic-channels
Mar 21, 2016 · Delivering services through intermediaries and electronic channels Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website.
https://www.slideshare.net/imtiaz2578/delivering-service-through-intermediaries-and-electronic-channels-32007151
Mar 06, 2014 · Delivery of Service Through Intermediaries 2.1 Franchising 2.2 Agent and Brokers 2.3 Electronic Channels THE MEGAMINDS 6. 1. DIRECT OR COMPANY-OWNED CHANNELS Apollo Hospital IBM Global Services Jawed Habib THE MEGAMINDS 7. 2. DELIVERY OF SERVICE THROUGH INTERMEDIARIES 2.1 Franchising 2.2 Agent and Brokers 2.3 Electronic Channels THE …
https://www.scribd.com/presentation/81164208/Delivering-Service-Through-Intermediaries-and-Electronic-Channels
Key Issues Involving Intermediaries conflict over objectives and performance conflict over costs and rewards control of service quality empowerment versus control channel ambiguity Services Intermediaries franchisees e.g., Jiffy Lube, H&R Block, McDonalds agents and brokers e.g., travel agents, independent insurance agents electronic channels e.g., ATMs, university video courses, …5/5(2)
https://courses.lumenlearning.com/boundless-marketing/chapter/channel-intermediaries/
Intermediaries, also known as distribution intermediaries, marketing intermediaries, or middlemen, are an extremely crucial element of a company’s product distribution channel. Without intermediaries, it would be close to impossible for the business to function at all.
https://accountlearning.com/delivery-of-service-through-intermediaries-or-indirect-distribution-roles-of-service-intermediaries/
1. Service intermediaries co-produce the service and make the service available to customers at a place and time of their choice, thus fulfilling the promises made by the service firms to customers. 2. The Franchisee uses the process developed by the service principal and renders satisfying service to …
http://www.yourarticlelibrary.com/company/service-management/categories-of-intermediary-management-strategies-control-empowerment-and-partnering/34214
(c) Develop Intermediaries to Deliver Service Quality: In this strategy, the service originator invests in training or other forms of development to improve the skills and knowledge of intermediaries and their employees. (d) Change to a Cooperative Management Structure: Companies use the technique of empowerment to manage and motivate franchisees.
https://www.slideshare.net/DAYANAJOSE002/role-of-employees-customers-in-service-delivery
Jul 22, 2015 · Employees as well as customers are playing key roles in service delivery and strategies… 4 5. EMPLOYEES’ ROLES IN SERVICE DELIVERY Service culture The critical role of service employees Boundary spanning roles Strategies for developing service quality …
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