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https://journals.co.za/content/jpad/42/3/EJC51507
While carrying out responsibilities there is no doubt that Corruption impacts on service delivery. The impact is very real and damaging. Without having to provide empirical evidence, there is no doubt that service delivery is either inefficient or there is a lack of quality service delivery. If this occurs the poorest of the poor targeted for government programmes are the main victims of ...Author: R. Tooley, K. Mahoai
https://hbswk.hbs.edu/Pages/browse.aspx?HBSTopic=Service%20Delivery
Read Articles about Service Delivery- HBS Working Knowledge: The latest business management research and ideas from HBS faculty.
http://eprints.leedsbeckett.ac.uk/1574/3/The%20Impact%20of%20Service%20Delivery%20System%20Effectiveness%20on%20Service%20Quality.pdf
The Impact of Service Delivery System Effectiveness on Service Quality: A Hierarchical Approach Giannis Kostopoulos, PhD Senior Lecturer School of Strategy, Marketing and Communication Leeds Metropolitan University Email: [email protected] George Lodorfos, PhD Head of School School of Strategy, Marketing and Communication
https://www.iiste.org/Journals/index.php/PPAR/article/view/49631
The main challenges of public service delivery were lack of accountability, willingness to provide service as per request, sense of belongingness, inconsistencies of rules and regulations, and lack of integration problem among different government service providers.Author: Alemseged Gerezgiher Hailu
https://academic.oup.com/jae/article-abstract/16/suppl_1/127/775599
Nov 01, 2007 · In the area of public service delivery, there is a broad consensus regarding the main policy objectives—to have a well educated and healthy population. Again, the question is what is the best way of delivering this end. Consider the case of primary education.Author: Timothy Besley, Maitreesh Ghatak
https://journals.co.za/content/journal/apsdpr
Africa’s Public Service Delivery and Performance Review (APSDPR) is a journal in the niche area of Public Service Monitoring and Evaluation.The journal is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public Sector environment in South Africa and abroad. With a multi disciplinary outlook, the journal will ...
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad. With a multi-disciplinary outlook, the journal will stimulate service delivery and performance challenges being faced in government.
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
The private sector’s role is to deliver services according to the specifications and conditions laid out by government. Kitchen states that there are a number of studies at the municipal level that compare the cost of delivering services in the public sector to the cost of delivering services in the private sector.
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