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http://eprints.leedsbeckett.ac.uk/1574/3/The%20Impact%20of%20Service%20Delivery%20System%20Effectiveness%20on%20Service%20Quality.pdf
The Impact of Service Delivery System Effectiveness on Service Quality: A Hierarchical Approach Abstract This article focuses on the effectiveness of the Service Delivery System (SDS) and re-examines its influence on customers’ perceived service quality. In this study, the influenceFile Size: 311KB
https://journals.sagepub.com/home/jsr
About this journal. Journal of Service Research (JSR), peer-reviewed and published quarterly, is widely considered the world's leading service research journal. It is a must read to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy.
https://www.journals.elsevier.com/healthcare-the-journal-of-delivery-science-and-innovation/
HealthCare: The Journal of Delivery Science and Innovation is a quarterly journal. The journal promotes cutting edge research on innovation in healthcare delivery, including improvements in systems, processes, management, and applied information technology.
https://academic.oup.com/jae/article-abstract/16/suppl_1/127/775599
Nov 01, 2007 · 4. Key Issues in Service Delivery. A main concern in public service provision is how the obligations of the different parties is defined and enforced. This may differ quite a lot by type of service and provider. The role of formal contracts is often quite limited in public service delivery …Author: Timothy Besley, Maitreesh Ghatak
https://www.iiste.org/Journals/index.php/PPAR/article/view/49631
Service Delivery and Customer Satisfaction in the Public Service Sector:An Ethiopian Experience. The purpose of the study is to assess the existing service delivery and customer satisfaction of selected federal ministries/organizations in Ethiopia. ... This journal follows ISO 9001 management standard and licensed under a Creative Commons ...Author: Alemseged Gerezgiher Hailu
https://www.emerald.com/insight/publication/issn/1757-5818
Journal of Service Management Issue(s) available: 57 – From Volume: 20 Issue: 1, to Volume: 31 Issue: 1
https://journals.co.za/content/jpad/42/3/EJC51507
n Journal of Public Administration - The impact of corruption on service delivery in South Africa - : viewpoint. Abstract. While carrying out responsibilities there is no doubt that Corruption impacts on service delivery. The impact is very real and damaging.Author: R. Tooley, K. Mahoai
Africa's Public Service Delivery & Performance Review is a peer reviewed journal, aimed at the promotion and sharing of knowledge, skills and innovations in government and the wider Public-Sector environment in South Africa and abroad. With a multi-disciplinary outlook, the journal will stimulate service delivery and performance challenges being faced in government.
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
Makanyeza, Kwandayi and Ikobe (2013) in a paper on strategies to improve service delivery in local authorities discovered that service delivery was poor mainly because of factors such as councillor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation,...
https://www.sciencedirect.com/science/article/pii/S2077188615000633
The problem of poor service delivery, which is evident in significant levels of dissatisfaction with the lack of delivery of basic municipal services such as running water, electricity and toilets, especially in informal settlements, unemployment (officially at around 23%), high levels of poverty, poor infrastructure and the lack of houses can, to some extent, be solved by the efficiency of municipalities (Burger, …Author: Mthokozisi Mpofu, Clifford Kendrick Hlatywayo
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