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https://support.itglue.com/hc/en-us/articles/360004938018-Contacting-IT-Glue-support
Support hours. With offices on two continents, we're available over a 16-hour period for five business days per week, from Monday through Friday, excluding major holidays: Pacific Time — from 1am to 5pm; Eastern Time — from 4am to 8pm; United Kingdom (GMT) — from 9am until the next day at 1am; Asia-Pacific (AEST) — from 8pm until the next day at 12pm
IT Glue™ is award-winning IT documentation software designed to help you maximize the efficiency, transparency and consistency of your team. Explore IT Glue and you'll find everything you need to streamline the creation and up-keep of IT documentation.
https://www.itglue.com/company/lets-talk/
Let’s Talk projectindiana 2021-08-12T12:16:47-07:00. Simply fill in the form below for a quick call back to discuss your IT documentation needs. If you’re an IT Glue partner in need of support, you can: Call us at our numbers (press 6 to talk to the GlueCrew): US: 877-282-8857. UK: +44 800 048 8847. NZ: 64800995028.
https://www.itglue.com/company/support/
The IT Glue Academy contains courses to help you learn how to get the most out of IT Glue, and implement documentation best practices. Emergency Support System Downtime – We monitor IT Glue very closely, but in the unexpected event of system downtime, please check our status page and follow our twitter feed ( @itglue ) for regular updates.
https://support.itglue.com/hc/en-us/articles/360004936157-Site-Summary
Send the client various forms to arrange for key transfer, out of hours policy, and authorized contact details. In the Flexible Asset template (Account > Flexible Asset Types > Site Summary), add and update the fields to enable your team to select from pre-defined or custom options. Potential additions include: patching and maintenance windows.
https://support.itglue.com/hc/en-us/articles/360004934177-Custom-SSL-Branding
Your IT Glue will display different information to the image below. Enter the portion highlighted into your DNS control panel. The above step must be completed within 72 hours of requesting the custom domain in IT Glue, otherwise a timeout error will be displayed.
https://www.itglue.com/resources/
Documentation Resources for MSPs & IT Teams IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to
https://status.itglue.com/
IT Glue Platform Unavailable - North America. Resolved - Incident is now resolved. We will continue to monitor performance. Thank you for your patience as we worked hard behind the scenes. Monitoring - A fix has been implemented. Users will be able to access IT Glue at this point as we move towards a full resolution.
https://support.itglue.com/hc/en-us/articles/360004932937-Integrating-with-RapidFire-Tools-Network-Detective-Reporter-Appliance
Schedule the Export Task and select the IT Glue connection. The system will now scan and automatically populate data in to IT Glue. Please note that it may take up to 3 hours for your results to appear.
https://www.itglue.com/features/library/
Template Library. Stop reinventing the wheel and adopt best practices with pre-built operations templates and our entire library at your disposal, many of which are based on ITIL and industry best practices. With standardized templates, your staff will document the same way, every time – process = power.
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