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https://schedule.icmi.com/
Attend the ICMI Contact Center Expo & Conference for unmatched training, networking and contact center technology solutions. Improve your call center performance today!
ICMI (International Customer Management Institute) empowers companies to provide the best customer experience through call center training, certification, events, consulting and resources.
https://www.icmi.com/training
ICMI: Your Partner For Call Center Training & Education Contact center leaders were forced to make a lot of sacrifices in 2020, especially when it came to training and developing their teams. Remote training and onboarding, coupled with declining budgets and virtual/online training fatigue have had a major impact on operations around the world.
https://www.icmi.com/contact-center-expo-conference
ICMI's Contact Center Expo: A Digital Experience is a two-day digital event with inspiring keynotes, actionable sessions, video discussion groups, 1-on-1 time with exhibitors, and more ways to connect with the contact center community.
https://www.icmi.com/contact-center-expo-conference/pricing/passes-and-pricing
Transfers from Live Event to Digital Experience + Expo 2022: Your registration for ICMI Contact Center Expo 2021 has been automatically transferred to our Digital Experience in 2021 and our live event in 2022 (date and location TBA). $199 of your registration fee will be applied to the digital event, with the remainder transferred to …
https://www.icmi.com/files/StudentResourcePage/CCF/CalculatingandBudgetingFTE.pdf
Advisor to ICMI, and is an in-demand author, speaker, and consultant. His current research is focused on the future of customer service. ... Call Load vs. Paid Hours If this issue hasn’t come up yet, it will. Why is the annual call -a vis the call center’s total annual paid hours? (These kinds of tough
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