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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an IT organization performs an IT service for a customer (business process, IT skills, application, or infrastructure service) that the customer values and desires and that the customer cannot or does not want to own and perform itself.
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
What are ITIL and IT service delivery? Let’s start with an explanation of what ITIL is. The Information Technology Infrastructure Library, or ITIL, is a set of best practices used to create and improve ITSM, or IT Service Management, processes in an organization. ITSM goes beyond IT support.
https://www.itil-docs.com/itil-service-delivery-difference-between-it-service-delivery-it-service-support/
Jul 23, 2018 · In ITIL v3, there is no specific definition for IT service delivery, as ITIL v3 is a lifecycle-based approach which runs on the five process areas service strategy, service design, service transition, service operations, continual service improvement.
https://www.informit.com/articles/article.aspx?p=175932&seqNum=172
For Service Support, this interface is known as customer-facing because delivery processes such as service level management and financial management primarily involve customers rather than users. In ITIL parlance, users are the individuals who use IT services day in and day out, while customers are normally the managers of those users.
https://www.helpsystems.com/solutions/automation/service-support-itil-version-2
ITIL Service Support. Service Support is one of two disciplines comprising IT Service Management. It encompasses the support processes necessary to ensure service quality. These processes manage problems and changes in the IT Infrastructure and are more control-oriented than technical in nature. The major processes in this area are:
http://anticlue.net/archives/000697.htm
Below is a quick memory aid for the functions and processes involved in ITIL service support and service delivery. Service support Service support describes the day-to-day operation and support of IT services. It includes the service desk function as well as the following five processes: Service desk – The service desk function is the single point of contact between users and IT service management. …
https://wiki.en.it-processmaps.com/index.php/Service_Support
Service Desk and Incident Management Process Objective: The "Service Desk and Incident Management" process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist Support Groups.
https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation
ITIL Service Operation. Objective: The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
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