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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks.
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http://www.itskeptic.org/itil-service-delivery-manager
The Service Delivery Manager owns the Availability Plan; IT Operations executes on it; Service Level Management (which the SDelivM owns) measures it. And BTW in my view Capacity is a subset of Availability - I've never understood why ITIL splits them apart.] What do you think? Does ITSM care if there is a central Service Delivery Manager or not?
https://www.bmc.com/blogs/itil-itsm-roles-responsibilities/
New for 2019: Access the ITIL 4 Guide on BMC Blogs ›. IT Service Management roles and responsibilities. No IT Service Management (ITSM) initiative can ever work without people. In fact, the 4 P’s of ITIL ® Service Design include People so that should say something about how important it is to structure and organize the people involved in delivery of IT services.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
The Service Level Manager is responsible for negotiating Service Level Agreements and ensuring that these are met. ... includes a complete set of service management roles that is a good starting point for organizations that wish to adopt ITIL 4. In the YaSM Service Management Wiki you can learn more about ... Roles within Service Delivery ...
https://www.axelos.com/best-practice-solutions/itil/what-is-it-service-management
ITIL is a best practice framework that gives guidance on how ITSM can be delivered. Although there are several frameworks and standards that describe IT service management, ITIL is by far the most widely adopted and recognized globally. Service value system. ITIL has evolved beyond the delivery of services to providing end-to-end value delivery.
https://www.axelos.com/news/blogs/june-2017/why-invisibility-good-service-delivery-manager
Hitesh Patel demystifies the role and qualities of the Service Delivery Manager and where ITIL® Practitioner’s best practice guidance can support their work: Service Delivery Manager (SDM) is a role many people struggle with within IT Service Management (ITSM) and, for every SDM, there’s at least two who aren’t doing it successfully. So ...
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