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https://www.bmc.com/blogs/itil-itsm-roles-responsibilities/
IT Service Management roles and responsibilities. No IT Service Management (ITSM) initiative can ever work without people. In fact, the 4 P’s of ITIL ® Service Design include People so that should say something about how important it is to structure and organize the people involved in delivery of IT services. People constitute part of the resources and capabilities required to deliver quality IT services …
https://www.fosterandpartnerscareers.com/vacancy/IT-Service-Delivery-Manager-13112015-114842.pdf
The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
ITIL roles or IT service management roles are used to define responsibilities. In particular, they are used to assign process owners to the various ITIL processes, and to define responsibilities for the activities in the detailed process definitions.
http://www.itskeptic.org/itil-service-delivery-manager
But in other organizational models I have direct experience with, the app manager is the general contractor to the business partner and when they are in that role, they own service delivery. They negotiate the service levels, manage both a "new features" pipeline as well as "lights on" availability, subcontract their infrastructure needs, and so on.
https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager has a role key in customer relationship management and team leadership. Some duties include utilizing team members to get service issues …
https://www.itsmprocesses.com/Wiki/Englisch/ITIL%20Roles.htm
The Information Security Manager is responsible for ensuring the confidentiality, integrity and availability of an organization’s IT services, IT infrastructure, IT assets, information and data (in all ways of presentation). He/she is usually involved in an organization wide approach to Security Management.
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