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https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Service Level Management Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances. At the interface with the client, Service Level Agreements are agreed.
https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board.
https://arstechnica.com/civis/viewtopic.php?t=34608
Jun 17, 2011 · I used to be an IT Service Delivery Manager. In my case, I was in charge of a 24x7 IT team reporting to me (consisting of sysads and analysts) providing support for client systems. Day-to-Day ...
https://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering ...
https://www.quora.com/Whats-the-difference-between-a-delivery-manager-and-a-project-manager
Mar 03, 2017 · Unlike Project Manager, Delivery Manager is a loosely coined job title varies a lot in different companies. Several answers here already shared various scenarios where a large project may have multiple project managers for respective areas, and a ...
https://it.toolbox.com/blogs/deliverydr/what-is-delivery-management-070606
Delivery Management is a much broader scale of project management. It is the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve what a client expects to receive.
https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager has a role key in customer relationship management and team leadership. Some duties include utilizing team members to get service issues fixed, communicating with clients about contract issues and leading quality improvement initiatives for services.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · What is ITIL Service Delivery? September 6, 2019. 6 minute read. Joe Hertvik. ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks.
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