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https://citizenfirst.ca/assets/uploads/publications/External-Service-Study-Report-December-16-2009.pdf
Innovations in External Public Service Delivery A Study of Innovative Public Sector Service Delivery Practices in Canada’s Provinces & Territories Service delivery in the public sector is a broad and ever changing field with advances that happen so
http://europa.eu/eas/dispa/docs/DISPA_Copenhagen_.pdf
• A rich exchange of experiences on innovation in public-sector delivery from a general debate on current and future needs to innovating in times of austerity, collaborative innovation in the public sector, and the road from challenge to innovation via training. The meeting included presenta-
https://oecd-opsi.org/wp-content/uploads/2018/07/Fostering-Innovation-in-the-Public-Sector-254-pages.pdf
OECD Observatory of Public Sector Innovation, the report concludes with a framework for collecting and examining data on how well adapted central government functions are supporting more public sector innovation. To meet the innovation challenge, the report suggests that governments need to address four areas:
https://publicadministration.un.org/publications/content/PDFs/E-Library%20Archives/2005%20Innovations%20in%20the%20Public%20Sector%20Compendium%20of%20Best%20Practices.pdf
The Compendium of Best Practices - Innovations in the Public Sector; Winners of the United Nations Public Service Awards 2003-2005 highlights the innovative efforts of governments, all over the world, to enhance the public sector’s performance. 23 winners, of the Public Sector Awards from 2003-2005, have been selected for this compendium.
https://www2.deloitte.com/content/dam/Deloitte/ie/Documents/PublicSector/GovLab_Transforming%20the%20public%20sector_spreads.pdf
for the public sector and for citizens. The term is used for both new breakthrough solutions, and for modest optimisations of an existing product or service. Public sector innovation can be divided into three broad categories; core, adjacent and transformational innovation (see figure). Organisations with …
https://www.unodc.org/documents/treaties/UNCAC/COSP/session6/SpecialEvents/2015_11_05_ElchinHuseynliAzerbaijan.pdf
“Improving the Delivery of Public Services” • First time in this category among post‐ Sovietcountries • Applied by several hundred initiatives from alloverthe world • UNPSA – the most prestigious international recognition of excellenceinpublic service • UNPSA purpose – to reward the creative achievements and contributions of public service
https://www.researchgate.net/publication/240281622_Service_Delivery_Innovation
Service Delivery Innovation. Service innovation is one means of gaining an advantage in a highly competitive environment. In addition, service delivery has played a key role in interactions with customers in recent years. Yet, research on the link between innovation and service delivery is scant.
http://www.oecd.org/innovating-the-public-sector/Background-report.pdf
Building Organisational Capacity for Public Sector Innovation Background Paper. BUILDING ORGANISATIONAL CAPACITY FOR PUBLIC SECTOR INNOVATION Background paper prepared for the OECD Conference “Innovating the Public Sector: from Ideas to …
https://www.researchgate.net/publication/327895365_Governance_and_Public_Service_Delivery_in_Nigeria_The_Role_of_Information_and_Communication_technologies_CUCEN2017_Transformative_Potentials_of_E-governance_The_intrinsic_role_of_Information_and_Commu
The paper concludes that public services reinforce the social contract Governance and Public Service Delivery in Nigeria: The Role of Information and Communication technologies CUCEN2017 Rahim et al. 66 between states and citizens and, as such, serve as indicator of wellbeing of the society.
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