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https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting critical resources away from actually delivering the services our organizations were …
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
enhanced service delivery from the private sector, citizens/businesses view the public sector as another provider of ‘services’ – services for which they pay taxes. To address this, the public sector must find ways of improving the efficiency and effectiveness of its service delivery…
http://wiredspace.wits.ac.za/jspui/bitstream/10539/20724/1/Final%20Dissertation%20-%20Nonkululeko%20Madalani%209%20May%202016.pdf
Challenges with Service Delivery in the Public Sector: The Case of Labour Centres in Johannesburg and Emalahleni (Witbank) A Dissertation presented to . The Department of Social Work . School of Human and Community Development . Faculty of Humanities . University of the Witwatersrand . In fulfilment of the requirementsFile Size: 2MB
https://www.ids.ac.uk/download.php?file=files/dmfile/IETAAnnex1ServicedeliveryJoshiFinal28Oct2010.pdf
Moreover, accountability for service delivery can be demanded from a range of stakeholders: of politicians (e.g. not adopting appropriate policies); or of public officials (not delivering according to rules or entitlements, not monitoring providers for appropriate service levels); or of providersFile Size: 660KB
http://siteresources.worldbank.org/PSGLP/Resources/PublicServiceDelivery.pdf
things—that is, delivering services consistent with citizen prefer- ences; and (b) whether they are doing it right —providing services of a given quality at the lowest tax cost to citizens.
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
Governing institutions thus deliver services because citizens are unable to satisfy all their own needs and the activities of public administration are the logical consequences of the practice of service delivery from the earliest times. 574 Journal of Public Administration † Vol 39 no 4.1 † November 2004 SERVICE DELIVERY IN THE SOUTH AFRICAN
http://bangladeshsociology.org/ServiceDelivery13.2-5.pdf
This section highlights the far-reaching service delivery challenges facing municipalities in the Republic of South Africa, particularly Limpopo Province by means of a review of the relevant literature. Local government and service delivery Service delivery refers …File Size: 435KB
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
The responsibility of the government institutions is to deliver public services that the community need to maintain its welfare. This can only be done if government institutions acquire business structures and qualified employees who can commit to delivering the best services …
https://www.ipa.ie/_fileUpload/Documents/CPMR_DP_7_Improving_PublicService_Delivery.pdf
Improving Public Service Delivery Finally, it recognised that external customers are diverse in terms of their organisation, their socioeconomic characteristics and the demands theyplace on public services. In this context, the committee felt that the studyshould focus on the general public as external customers1. Although other bodies in the public, private andFile Size: 455KB
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