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https://hnwconsultancy.com/innovation-and-creativity-in-service-delivery/
Innovation and creativity in Service Delivery involves improving what is existing in small or big amounts (service improvement) as well as coming up with entirely new concepts or successfully implementing them in new different environments (service ideation).
https://www.odi.org/projects/2707-innovations-service-delivery
Mar 31, 2013 · Innovations in service delivery In 2013 the World Bank undertook a study on local governance in zones of low density population. This represents a major challenge in both northern and southern hemisphere states; governments have struggled to find ways to deliver basic servies and create a sense of citizenship in large countries where populations are low, but widely dispersed.
https://www.municipalworld.com/feature-story/innovations-in-municipal-service-delivery/
Innovations in service delivery are helping municipal governments cope with the public’s demand for improved service and reduced costs. While some municipalities, both large and small, have made impressive innovations, many others have done little or nothing.
https://rossdawson.com/files/articles/SAP_Service_Delivery_Innovation_White_Paper.pdf
firms when they commit their strategies to ongoing service delivery innovation. A variety of forces shape the professional services industry – from fierce competition and globalization to the modularization of business processes and technology. Clients want professional services firms to deliver cost-effective services in smaller, fixed-
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2690184/
But many innovations in service delivery and organization occur as “good ideas” in local services, which spread informally and in a largely uncontrolled way (diffusion). This tension, which has received remarkably little attention in the literature we reviewed, is illustrated in Figure 2 .Author: Trisha Greenhalgh, Glenn Robert, Fraser Macfarlane, Paul Bate, Olivia Kyriakidou
https://www.researchgate.net/publication/240281622_Service_Delivery_Innovation
Service innovation is one means of gaining an advantage in a highly competitive environment. In addition, service delivery has played a key role in interactions with customers in recent years.
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