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https://www.imrg.org/imrg-insight/understanding-shopper-expectations-around-delivery-survey/
Understanding shopper expectations around delivery – survey. We’re now conducting our ninth annual Consumer Home Delivery Review, supported by Blackbay and maru/edr. This 50-question survey provides a highly comprehensive view of what shoppers want and expect from online delivery. Members - Login to read the full insight . Not a member?
https://www.imrg.org/media-and-comment/press-releases/shopper-satisfaction-with-online-delivery-falls/
Mar 26, 2019 · LONDON UK – March 26, 2019: New research has tracked a notable decline in shopper satisfaction with online delivery, after several years of it remaining stable. The findings come from the IMRG Consumer Delivery Review 2018, an annual survey asking 2,000 UK shoppers 50 questions to understand their perceptions of online delivery.
https://www.imrg.org/imrg-insight
Understanding shopper expectations around delivery – survey. 24/03/2017. We’re now conducting our ninth annual Consumer Home Delivery Review, supported by Blackbay and maru/edr. This 50-question survey provides a highly comprehensive view of what shoppers want and expect from online delivery…
https://www.imrg.org/data-and-reports/imrg-reports/imrg-data-report-uk-consumer-home-delivery-review-2019-20/
Welcome to the IMRG UK Consumer Home Delivery Review – 2019/20. ... We survey over 2,000 UK households to benchmark current levels of customer satisfaction and expectation in regard to online delivery. The review has become a vital tool to help retailers shape their delivery proposition and anticipate future needs.
https://www.imrg.org/data-and-reports/imrg-reports/imrg-uk-consumer-home-delivery-review-2017/
The IMRG UK Consumer Home Delivery Review 2017 is supported by BluJay and uses survey data compiled by maru-edr. This is a sponsored IMRG report. Your email address may be shared with the report sponsor after you download it. If you do not want your email address shared with the sponsor, you can request a copy by emailing [email protected]
http://benchmarking.imrg.org/data-and-reports/imrg-reports/imrg-data-report-uk-consumer-home-delivery-review-2019-20/
IMRG Data Report - UK Consumer Home Delivery Review 2019/20 ... We survey over 2,000 UK households to benchmark current levels of customer satisfaction and expectation in regard to online delivery. The review has become a vital tool to help retailers shape their delivery proposition and anticipate future needs.
https://www.imrg.org/data-and-reports/imrg-reports/imrg-uk-consumer-home-delivery-review-2018-19/
Welcome to the IMRG UK Consumer Home Delivery Review – 2018/19, which is a landmark edition as the tenth in the series. We survey over 2,000 UK households to benchmark current levels of customer satisfaction and expectation in regard to online delivery.
https://www.imrg.org/uploads/media/report_download/0001/01/85552752bc6e9605f3e060cc8e254c0330481a49.pdf?st
Welcome to the IMRG UK Consumer Home Delivery Review 2016, the eighth in the series, which is once again supported by Blackbay, the mobility solutions provider whose consistent involvement in this survey has again allowed us to expand the scope of our work. “Blackbay is committed to our ongoing support for the Consumer Home Delivery Review ...
https://www.imrg.org/data-and-reports/imrg-reports/imrg-uk-consumer-home-delivery-review/
IMRG UK Consumer Home Delivery Review Executive Summary . The IMRG UK Consumer Home Delivery Review is a study of online fulfilment requirements. As well as exploring customer satisfaction, this documents anticipates UK consumers’ expectations and needs. On the whole, it paints a positive picture. Key highlights from the report include:
http://deliveryconnect.com/images/pdfs/Delivery_Connect_IMRG_report.pdf
The IMRG UK Consumer Home Delivery Survey presents a seven year view on the developing expectations and perceptions of UK shoppers and continues to show how demanding and discerning they are, with 70% confirming that a good delivery experience will …
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