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https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · In general, service delivery automation is high return and low risk, and more and more service organizations are finding ways to cut costs and provide a simpler customer experience by reducing human involvement.
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
A 7 Step Process To Deliver Exceptional Service to the Business. CIOs can utilize a seven- step process that is logical and deliverables-driven to improve the delivery of services to the business. Let us examine how a newly appointed CIO addressed the challenge of improving the delivery of services …
https://www.connectwise.com/blog/business-growth/simple-steps-to-improving-your-service-delivery
Rather than customers contacting service teams directly, always guide requests to the help desk, so they can be processed on a service ticket. Channel your clients. Create well-defined and easy-to-follow contact channels between your customers and service delivery teams to control processes and account accurately for time.
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Improving service delivery in public sector organizations, in many ways, is a Catch-22. With the sector changing so rapidly, it’s difficult to design and implement a service delivery process before pieces of the puzzle start to shift. Additionally, focusing efforts on improving service delivery sometimes seems like it requires shifting critical resources away from actually delivering the services our organizations were …
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
The aim of a service delivery improvement plan is to ensure that stakeholder needs are duly met as well as to identify areas within the organisation that require improvement in order to serve all stakeholders with integrity and excellence.File Size: 1MB
http://www.dpsa.gov.za/thepublicservant/category/service-delivery-improvement/
Service Delivery Improvement Nthambeleni Gabara-Modified date: October 17, 2019 0 The 2018/19 6th National Batho Pele Excellence Awards (NBPEA) call for nominations opened on Monday, October 14, 2019 and will close on 30 November 2019.
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