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https://bizfluent.com/about-5437915-quality-customer-service-important.html
The importance of customer service is that it can make or break your business. Good service encourages one-time customers to become regulars. Customers who receive poor service may not come back, and you may never learn why. Treating customers well is a business survival necessity.
https://www.newtimes.co.rw/opinions/quality-service-delivery-competitive-advantage
The concept of service climate plays an important role in understanding how to deliver excellent service quality, as it captures what employees experience in terms of organizational practices regarding service delivery. It also influences employee motivation regarding service behavior.
https://work.chron.com/importance-quality-customer-service-workplace-3106.html
Quality customer service is therefore directly linked to client retention. Ultimately, all employees should be focused on enhancing customer loyalty. Simply stated, if customers have a positive...
https://www.projectguru.in/role-of-customers-in-service-delivery/
Importance of customers in service delivery. Customer participation at some level is inevitable in service delivery. Services are actions or performances, typically produced and consumed simultaneously. In many situations employees, customers and even others in the service environment interact to produce the ultimate service outcome.
https://repository.up.ac.za/handle/2263/3156
Recognising the importance of customers’ judgements of service delivery has been embraced by the Batho Pele principles of putting people first, consultation and redress, as a culmination firstly of the desired effect of services on customers and the manner in which services are provided, as well as describing what the inputprocess- relationship should be between customer views and service quality.Author: M. Crous
https://www.cmc-global.org/content/why-quality-so-important-organization
From this point of view, we can say that the internal processes of an organization are very important for delivering quality products or services. But it is not the single one … there are actually, eight quality management principles and any organization must take these into account: Customer focus; Leadership; Involvement of people; Process approach
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