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http://www.fintechbd.com/alternate-delivery-channel-adc-in-banks/
Alternative banking channels are faced with risks including performance risk, financial risk, and operational Risk among others. Alternative delivery channels are prone to issues including Customers‘ reluctance to use electronic interactions for wealth management decisions, Cyber-attacks on portals, Server maintenance in order to support high traffic and unauthorized access and fraudulent transactions.
https://www.ifc.org/wps/wcm/connect/af012ca8-57b4-4a1d-81b1-cabdfc9c7b9a/ADC%2BHandbook%2B-%2B2014.pdf?MOD=AJPERES&CVID=kVXeAFj
Alternative delivery channels, defined as those channels that expand the reach of services beyond the traditional bank branch channel, have emerged as a result of innovations in information and communication technology and a shift in consumer expectations. ADCs are transformative in nature, accommodating the demand for access to financial services
https://www.slideshare.net/chrs17sim/alternative-delivery-channels-in-banking
May 05, 2012 · 1. Alternative Delivery Channels in Banking – A New Direction Part I : ATMWhen online banking was first introduced in the region, banks were keen to move theircustomers online spurred by the doctrine of migration and reduction of transaction costs basedon research …
https://www.youtube.com/watch?v=GNixvtlRZIo
May 05, 2019 · In Bangaldesh, due to geographical dispersion, poor infrastructure, and high cost of setting up banks, a large part of the population does not have access to finance. Agent banking is changing the ...Author: Business Finance for the Poor in Bangladesh
http://erepository.uonbi.ac.ke/bitstream/handle/11295/93819/Ndungu_The%20Effect%20Of%20Alternative%20Banking%20Channels%20On%20Financial%20Performance%20Of%20Commercial%20Banks%20In%20Kenya.pdf?sequence=3
However, alternative banking channels are faced. with various challenges which raise concerns on their impact on the profitability of banks. Such challenges include lack of customer confidence, security concerns, system failures, cases of transaction errors and network failures.
https://www.researchgate.net/publication/235923310_Alternative_Banking_Channels_and_Customers'_Satisfaction_An_Empirical_Study_of_Public_and_Private_Sector_Banks
Theoretically, alternative banking channels will enhance good performance of banking services and increa ses t he level of customer sa tisfaction b y providing anytime, anywhere and multi way...
https://www.slideshare.net/ravi_arora1814/alternative-channels-of-banking
May 18, 2015 · Alternative channels of banking 1. ALTERNATIVE CHANNELS Alternative banking, as the name suggest, is the NEWER METHOD OF CARRYING ON BANKING OPERATIONS 2. 1. ATM (AUTOMATIC TELLER MACHINE) 2. POS TERMINAL 3. INTERNET BANKING 4. MOBILE BANKING 5. NEFT 6. RTGS 7. ECS 3.
https://www.capgemini.com/wp-content/uploads/2017/07/Trends_in_Retail_Banking_Channels__Improving_Client_Service_and_Operating_Costs.pdf
Branches have always played an important role and remain a key banking channel. However the changing needs and preferences of customers, coupled with growing technological innovations, has led to the increased popularity and adoption of direct channels over the last decade.File Size: 612KB
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