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https://answers.yahoo.com/question/index?qid=20100309072531AAndNEe
Mar 09, 2010 · In this situation, lets say the salesman has no capabilities once the service/product is sold. The customer service rep must be able to provide the same consistent information that matches what the salesman sold the customer. If there's a discrepency, the customer service agent and salesman both look bad, resulting in poor perception of the ...
https://ziplinelogistics.com/blog/importance-of-customer-service/
Mar 10, 2020 · Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. It is a useful competency to consider when choosing a transportation partner.
https://restaurantengine.com/deliver-excellent-customer-service/
Combined, these two studies describe the importance of excellent customer service. They suggest that great customer service can make or break your restaurant. So, in this blog post, we’re going to discuss five ways to deliver excellent customer service at your restaurant. 1. Do It Right From the Start
https://www.govtechleaders.com/2018/08/16/the-importance-of-customer-service-in-the-public-sector/
Aug 16, 2018 · Customer expectations for flawless service and immediate gratification have never been higher. UK citizens expect to waltz through train barriers with a simple tap of a phone, pay for online goods in a single click, and have queries resolved 24-hours a day, thanks to the now omnipresent ‘chat’ services found on most websites.
https://www.answers.com/Q/Why_is_effective_customer_service_important
Jan 22, 2016 · Effective and efficient customer service is important because many companies sell the same or similar products, a company may only be able to retain customers by the quality of its service ...
http://eprints.leedsbeckett.ac.uk/1574/3/The%20Impact%20of%20Service%20Delivery%20System%20Effectiveness%20on%20Service%20Quality.pdf
The Impact of Service Delivery System Effectiveness on Service Quality: A Hierarchical Approach Giannis Kostopoulos, PhD ... good planning and effective implementation of the developed delivery plans are key factors ... and bridge the gap between service delivery and customer expectations (Zeithaml et …File Size: 311KB
https://studymoose.com/customer-service-essay
Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customers. Important of Customer Service: Customer service is important because customer service does more than simply provide a means to drive sales.
http://www.dive-group.com/about-us/why-service-excellence-is-important/
Why Service Excellence is important? In light of the recent economic recession, Service Excellence topic is drawing more attention. Being more customer-focused and providing Service Excellence is becoming a significant advantage and performance differentiator for both, private and public organizations.
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