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http://www.yourarticlelibrary.com/marketing/5-forms-of-customer-variability-business-marketing/13371
Capability variability becomes important when customers are active participants in the production and delivery of a service. iv. Effort variability: When customers perform a role in a service delivery process, they differ in terms of the effort they put in performing the role. v. Subjective preference variability:
https://lean-and-systemthinking.blogspot.com/2012/12/how-to-better-manage-customer.html
Effective management of variability in service operations didn’t mean that reducing variability is the right thing to do, Frei describes in his article how companies achieve both, low cost and variability accommodation.
https://blog.minitab.com/blog/adventures-in-statistics-2/assessing-variability-for-quality-improvement
Nov 09, 2011 · The shaded area represents the proportion of delivery times that exceed 30 minutes. The high variability restaurant has a wider distribution curve and nearly 16% of its deliveries exceed 30 minutes. The low variability restaurant has a narrower curve and only about 2% of its deliveries exceed 30 minutes.
http://www4.hcmut.edu.vn/~ntdung_ise/Material/Process%20Improvement/Process%20Improvement%2011%20-%20Process%20Variability%20Reduction.pdf
Process Variability Reduction or PVR is an approach to reduce variation in our transactional processes in a way that dramatically reduces the variation in our transactional outputs. Processes: Customer Service, Job Instructions, Pre-Press, Invoicing, Shipping, etc. PVR increases process stability, consistency, and qualityFile Size: 282KB
http://cascadebusnews.com/business-tips/marketing/176-services-marketing-focus-on-service-characteristics-to-create-competitive-advantage
Apr 02, 2007 · The four key characteristics of service businesses are: Intangibility, Inseparability, Perishability, and Variability. Let’s take a closer look at each of these qualities so you can apply them to your service business. I will also provide some tips for dealing with the challenges inherent in each characteristic. 1) Intangibility.
https://www.academia.edu/5250585/Service_variability_and_its_effect_on_consumer_perceptions_and_intentions_Working_Paper_
Performance variability is a characteristic that differentiates services from goods, but little is known about its effect on consumers’ perceptions of services. Because performance variability may create consumer uncertainty, it is reasonable to
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