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https://www.wisegeek.com/how-do-i-become-a-service-delivery-manager.htm
Oct 23, 2019 · To become a service delivery manager, you'll need to get at least a bachelor's degree in a related field, get work experience in... wise GEEK clear answers for common questions
https://work.chron.com/job-description-service-delivery-manager-24247.html
In contrast, a service delivery manager working in a logistics firm may check that the inventory will meet customer demands and will analyze risks in the supply chain. In any work setting, this role requires someone who can keep a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.
https://www.wisegeek.com/what-does-a-service-delivery-manager-do.htm
Oct 26, 2019 · In general terms, the job of the service delivery manager is to ensure high-quality service to customers or end users while monitoring a staff of support personnel. Specific job roles can vary according to a particular company's needs; technology companies, for example, may need a manager with expertise in...
https://www.axelos.com/news/blogs/june-2017/why-invisibility-good-service-delivery-manager
The purpose of the service delivery manager. In essence, the SDM is there to deliver a service and make sure the customer is first. Beyond this, depending on the strategic or operational approach, it’s someone who understands what the client wants and needs and knows the client inside out, or keeps things moving for the client’s benefit.
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