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https://www.managementstudyguide.com/customer-satisfaction.htm
Hence, the more is customer satisfaction; more is the business and the bonding with customer. Customer satisfaction is a part of customer’s experience that exposes a supplier’s behavior on customer’s expectation. It also depends on how efficiently it is managed and how promptly services are provided.
http://faculty.haas.berkeley.edu/hoteck/PAPERS/MS2.pdf
Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective ... service ¯rms for customer satisfaction, we believe that this de¯nition of quality seems more ... other service attributes. The delivery-time depends on the demand …
https://repository.up.ac.za/handle/2263/3156
Quality service delivery through customer satisfaction. ... Recognising the importance of customers’ judgements of service delivery has been embraced by the Batho Pele principles of putting people first, consultation and redress, as a culmination firstly of the desired effect of services on customers and the manner in which services are ...Author: M. Crous
https://www.researchgate.net/publication/289558189_Service_delivery_and_customer_satisfaction_in_hospitality_industry_A_study_of_the_Divine_Fountain_Hotels_Limited_Lagos_Nigeria
Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria Article (PDF Available) · March 2015 with 5,852 Reads How we ...
http://publications.lib.chalmers.se/records/fulltext/179722/179722.pdf
Consideration of Expectations to Enhance Customer Satisfaction How Customer Expectations are Formed and Identified During a Project Delivery MARCUS ANDERSSON GUNILLA LIEDMAN Tutor, Chalmers: Magnus Holmén Tutor, company: Bengt Rodung Department of Technology Management and Economics Division of Innovation Engineering and Management
https://uk.answers.yahoo.com/question/index?qid=20090427042703AAzAenH
Apr 27, 2009 · If so, base your answer around the fact that companies should under-promise and over-deliver in order to achieve customer satisfaction. Ie - if the company says 'delivery in 3-4 days', they should strive to deliver in 2 days and then the customer will be very satisfied.
https://www.researchgate.net/publication/271841339_Effect_of_Customers'_Satisfaction_of_Service_Delivery_on_Customers'_Retention_of_Tigo_Telecommunication_Network_A_Case_of_Abokobi-Madina_Locality
The study mainly determined the effect of customer satisfaction of service quality on customer retention intention of TiGo in the Abokobi-Madina locality.
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